Call Centre Jobs

Call centres date back to the 1960s but have become one of the largest employers of the 20th century. Call centres are where KPI’s, SLA’s, Call Handling rates and predictive dialer systems are the key phrases and we excel in this area.

It seems to be a well talked about fact that call centres generally have a high staff turnover rate, however, we do not. We never compromise on the level of candidates that we recruit for our clients. We only recruit highly experiences customer service people, those who will enjoy working in a call centre, handling volume calls and creating the right customer experience for our customers of our clients.

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Some of the call centre vacancies we cover include:

  • Call Centre Executives
  • Call Centre Team Leaders
  • Compliance and Training staff
  • Call Centre Managers

There is no set route into this type of role, it is mainly experience that sets you as qualified to work within a call centre. Most call centres offer on-the-job training which is one of the benefits of working in the industry.

Knowledge of the Microsoft software comes as advantageous when searching for a job in the industry, along with the ability to understand and speak other languages.

Contact the team at Alexander Hancock to find out more information about the Call Centre vacancies on 0161 929 6665 or apply for one of our current vacancies below.

 

Once again, I feel compelled to write to you to thank you for the calibre of candidates put forward for interview from Alexander Hancock. You appear to have a very good understanding of the requirements for each of my roles and it is very rare that I do not first interview from the CV’s you submit to me. This is a credit to the time and effort you put into screening the applicants to ensure that they meet my academic requirements, have the relevant experience, share our customer ethos and have the right team fit. I have very much enjoyed working with you during the last 12 months and look forward to continuing so for many years to come.

Alison