Temporary Credit Controller job in Northwich


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Job Ref: 6431

Job Type: TEMP

Location: Northwich

Salary: £18,000

Date Posted: 19-07-2018

Category: Accounting/ Finance, Temporary Roles

Alexander Hancock

Job Description

The Credit Controller will be responsible and accountable for ensuring that all debts are dealt with, processed and telephoned to obtain payment for the company as speedily as possible, whilst ensuring that Customer service levels remain a high priority.


  • To maintain Cash Collection Process
  • To recover Failed Direct Debit Rates
  • Active Management of Terminal Status
  • Responsible for own caseload from the start to end of the Collection process, ensuring that you evaluate all returned direct debits, full risk assessment checks have been done, make firm business decisions to ensure timely recovery of debt
  • Maintains accurate and up-to-date Merchant details and account records
  • Handles disputed accounts and negotiates to bring payment into line with terms
  • Populates accurate individual measurement and performance statistics on a Weekly/Monthly basis
  • Taking on ad-hoc projects and initiatives where required to drive business change
  • Works within guidelines and reports directly to the Helpdesk Manager

Key Skills:

  • Customer service focused
  • Good Communicator
  • An assertive but tactful manner
  • Calmness under pressure
  • Negotiation Skills
  • Motivated to hit team and individual targets
  • Ability to work alone and as part of a team
  • Analytical outlook and very decisive
  • High attention to detail; always ensuring that correct level of Data protection is used always.
  • The will to make things happen and improve on a daily basis
  • Flexible and adaptable approach to work
  • Strong organisational and time management skills
  • Experience of a previous collections role would be preferred

Personal Attributes:

  • A positive “Can do” attitude
  • The will to make things happen and improve on a daily basis

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