Technical Project Support job in Didsbury

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Job Ref: 7390

Job Type:

Location: Didsbury

Salary: £20,000 - £23,000

Date Posted: 30-06-2022

Category: Customer Services, IT/ Technology/ Digital

Alexander Hancock

Project Support, technical and training support for for customers, IT or technical industry background ideal, able to write and format documents, Project Support experience, £23,000 plus excellent benefits package and flexible working, Didsbury

Our client is looking to recruit a Technical Project Support team player to join there collaborative creative and innovative department to work on exciting client facing projects.

Exceptional opportunity for you to gain experience in various areas from project management through to business analysis, providing the opportunity to take responsibility for your own personal development and shape your future career.

The company are looking for an individual who has a real desire to take on new responsibilities and the ability to clearly articulate problems to colleagues and customers with a high level of technical knowledge.

Their ideal candidate will have the drive to further their own knowledge daily, learning as you go and the ability to work very closely with senior stakeholders, and project team members.

Role and Responsibilities for the position of Technical Project Support

  • Documenting technical requirements for existing and new projects based on summary requirements from clients
  •  Converting technical requirements documents into a series of features, user stories and tasks for developers to complete
  • Support project delivery
  • Assist customers with adoption of projects by providing solutions to technical queries, escalating where necessary
  • Supporting the wider team with delivery and execution of the existing processes and project management
  • Producing documentation including, but not limited to: process documents, ‘how-to ‘guides and proposals
  • Preparing for meetings with clients and the wider team
  • Managing and maintaining their CRM system
  • Actively maintaining communication with clients
  • Proof reading and suggesting corrections to documents written by the wider team
  • Adapting to and undertaking new responsibilities and challenges as the company develops

You will need to have the following skills/experience:

  • Educated to degree level , or equivalent, and have GCSE Maths & English A*- C
  • Experience working alongside a development team (or similar)
  • Experience writing and formatting documents for business
  • Experience training or coaching other people would be ideal
  • Ability to work in a team
  •  Excellent time management skills
  • Computer skills with experience in Word/Excel or similar tools

Benefits include:

  • Early finish on a Friday
  • 2 days/year to work on anything that will benefit the company
  • 24 days’ holiday, plus bank holidays
  • Annual personal development budget
  • Relaxed office environment
  • Lovely office environment with on-site parking, excellent transport links and good amenities near by
  • Social calendar
  • Flexible working

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