Technical Customer Support job in Altrincham

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Job Ref: 7397

Job Type: PERM

Location: Altrincham

Salary: £22,000 - £23,000

Date Posted: 15-07-2022

Category: Administration Office Support, Customer Services

Alexander Hancock

Our client is a local, highly successful and stable business who are seeking a dynamic technical customer support administrator. Salary £22-£23,000. Hours 8am – 4pm or 9am -5pm Mon – Friday

Good Benefits to include: 25 days hols plus bank holiday and Birthdays off, Private Healthcare

The role:

  • Day to day tasks will vary dependent on the daily needs of the business but general tasks include:
  • Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone & email enquiries, resolving any customer requests in a timely and efficient manner
  • Manage large amounts of incoming calls
  • Utilise existing technologies & systems to obtain and manipulate software/hardware information and to remotely administer systems.
  • Analyse and report system & unit malfunctions (for example, by testing different scenarios or impersonating users)
  • Follow up with customers to ensure their technical issues are resolved
  • General administration – data input, updating and managing helpdesk tickets.

The person:

  • A solid work ethic, hard-working, organised, great attention to detail, friendly with a desire to progress within the business.
  • Good communication and organisation skills.
  • Professional telephone manner
  • Prior experience of using Microsoft Operating systems and products (Outlook, Teams, Excel etc)
  • An ability to interpret technical information and deliver this in a customer-friendly format.
  • Ability to work alone or alongside other team members within an office environment.
  • Presentable appearance.
  • Willingness to learn other duties in case you have to cover for other positions.

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