Technical Customer Service Support job in Manchester

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Job Ref: 7001

Job Type: PERM

Location: Manchester

Salary: £20,800

Date Posted: 13-04-2021

Category: Administration Office Support, Customer Services, IT/ Technology/ Digital

Alexander Hancock

Our client is looking to expand their Technical Customer Service Team and is looking to recruit a technology minded customer-oriented service representative to join their growing team and deliver a world class support response to encourage customer loyalty and satisfaction

Role and Responsibilities for the position of Technical Customer Service Support:

  • Managing inbound and outbound call workflows in a timely manner
  • Communicating with customers via Phone, Email, Live Chat and Social Media
  • Supporting customers technical enquiries and offering solutions
  • Identifying and assisting customer’s needs and requirements
  • Troubleshooting issues with customers
  • Ensuring excellent call quality and working to achieve ‘first call resolution’ (FCR) on all calls
  • Assisting customers over various channels including email/live chat/social media
  • Pro actively contacting customers to ensure their satisfaction

Ideal candidate for the role of Technical Customer Service Support

  • Must be an excellent communicator with the ability to build rapport quickly and easily with customers from all walks of life
  • Experience in Technical Support/Customer service essential
  • Must be able to prioritise effectively and work efficiently
  • Strong phone contact handling skills and active listening
  • Team player – must be able to follow instructions, accept and apply feedback
  • Customer orientation and ability to adapt/respond to a wide customer base
  • Adept in problem solving and skilled in troubleshooting
  • Strong attention to detail, as in the role you will provide support and resolve any problems that customers may face involving their system with accuracy and efficiency.

Excellent salary plus benefits including 28 days holiday plus 8 Bank Holidays

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