Service Engineer Coordinator job in Trafford Park

You will be responsible for efficient and effective co-ordination of Service & Installation Engineers , ensuring all SLA are met and the highest levels of customer service is maintained

Role and Responsibilities for the position of Service Engineer Coordinator: 

• Pro-active coordination of works to be completed and scheduling of field based engineers including travel arrangements, tools and PPE
• First point of contact for your own customer base to organise all service bookings
• Responsibility updating service contracts on SAP
• Handle the administration relating to your engineers including expenses, job cards, follow up on reports and actions
• Coordination and booking of service engineer training
• Proactive and solution orientated resolution of issues in a timely manner engaging with customers, colleagues and peers as needed
• Responding quickly and professionally to customer enquiries
• Processing quotations and orders for labour in SAP.
• Following-up progress of outstanding customer quotations
• Ensures completion of outstanding service tasks as identified in engineers reports
• Following up on completed service jobs to ensure Customer Satisfaction
• Following up on orders to ensure timely completion and coordination with parts and third parties
• Liaising with internal staff (both in the UK and abroad), suppliers etc. to resolve customer enquiries
• Ensure hours/timesheets are completed to schedule for Finance Department
• Assisting with appraisals for the Service and Installation team
• To provide office support to the Health & Safety Manager, for the implementation of safe contractor admin, risk assessments, method statements, PPE, etc.

Experience and Required Skills for the position of Service Engineer Coordinator

• 3 years previous experience in a similar customer service/ field service or similar customer facing role; maintenance/scheduling/repairs experience from housing sector or manufacturing sector ideal where you have had full autonomy for your customer base
• Experience of coordinating technical projects would be an advantage
• Commercially competent
• Experience of working in an office environment handling customer contacts relating to engineering or technical machinery
• Ability to maintain a professional and positive attitude
• Good PC and keyboard skills
• Knowledge of Windows and basic Microsoft applications e.g. Word, Excel, Outlook etc
• Previous experience with SAP would be an advantage
• Ability to communicate professionally with customers
• Excellent organisational skills, methodical and logical
• Excellent time management and administrative skills
• Ability to multi-task and work under pressure.