Service Engineer Coordinator job in Trafford Park
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Job Ref: 7335
Job Type: PERM
Location: Trafford Park
Salary: £Up to £28,500 per annum plus bonus £1500
Date Posted: 03-05-2022
Category: Administration Office Support, Customer Services, Engineering
Service Engineer Coordinator; Schedule field based Engineers, responsible for own portfolio of customers , maintenance or housing background ideal. Manage from initial query through scheduling repairs to ordering parts and invoicing. Salary up £27,500 plus bonus. Office Based
You will be responsible for efficient and effective co-ordination of Service & Installation Engineers , ensuring all SLA are met and the highest levels of customer service is maintained
Role and Responsibilities for the position of Service Engineer Coordinator:
- Pro-active coordination of works to be completed and scheduling of field based engineers including travel arrangements, tools and PPE
- First point of contact for your own customer base to organise all service bookings
- Responsibility updating service contracts on SAP
- Handle the administration relating to your engineers including expenses, job cards, follow up on reports and actions
- Coordination and booking of service engineer training
- Proactive and solution orientated resolution of issues in a timely manner engaging with customers, colleagues and peers as needed
- Responding quickly and professionally to customer enquiries
- Processing quotations and orders for labour in SAP.
- Following-up progress of outstanding customer quotations
- Ensures completion of outstanding service tasks as identified in engineers reports
- Following up on completed service jobs to ensure Customer Satisfaction
- Following up on orders to ensure timely completion and coordination with parts and third parties
- Liaising with internal staff (both in the UK and abroad), suppliers etc. to resolve customer enquiries
- Ensure hours/timesheets are completed to schedule for Finance Department
- Assisting with appraisals for the Service and Installation team
- To provide office support to the Health & Safety Manager, for the implementation of safe contractor admin, risk assessments, method statements, PPE, etc.
Experience and Required Skills for the position of Service Engineer Coordinator
- 3 years previous experience in a similar customer service/ field service or similar customer facing role; maintenance/scheduling/repairs experience from housing sector or manufacturing sector ideal where you have had full autonomy for your customer base
- Experience of coordinating technical projects would be an advantage
- Commercially competent
- Experience of working in an office environment handling customer contacts relating to engineering or technical machinery
- Ability to maintain a professional and positive attitude
- Good PC and keyboard skills
- Knowledge of Windows and basic Microsoft applications e.g. Word, Excel, Outlook etc
- Previous experience with SAP would be an advantage
- Ability to communicate professionally with customers
- Excellent organisational skills, methodical and logical
- Excellent time management and administrative skills
- Ability to multi-task and work under pressure.