Service Engineer Coordinator job in Trafford Park


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Job Ref: 7335

Job Type: PERM

Location: Trafford Park

Salary: £Up to £28,500 per annum plus bonus £1500

Date Posted: 03-05-2022

Category: Administration Office Support, Customer Services, Engineering

Alexander Hancock

Service Engineer Coordinator; Schedule field based Engineers, responsible for own portfolio of customers , maintenance or housing background ideal. Manage from initial query through scheduling repairs to ordering parts and invoicing. Salary up £27,500 plus bonus. Office Based

Overview of the position of Service Engineer Coordinator

You will be responsible for efficient and effective co-ordination of Service & Installation Engineers , ensuring all SLA are met and the highest levels of customer service is maintained

Role and Responsibilities for the position of Service Engineer Coordinator: 

  • Pro-active coordination of works to be completed and scheduling of field based engineers including travel arrangements, tools and PPE
  • First point of contact for your own customer base to organise all service bookings
  • Responsibility updating service contracts on SAP
  • Handle the administration relating to your engineers including expenses, job cards, follow up on reports and actions
  • Coordination and booking of service engineer training
  • Proactive and solution orientated resolution of issues in a timely manner engaging with customers, colleagues and peers as needed
  • Responding quickly and professionally to customer enquiries
  • Processing quotations and orders for labour in SAP.
  • Following-up progress of outstanding customer quotations
  • Ensures completion of outstanding service tasks as identified in engineers reports
  • Following up on completed service jobs to ensure Customer Satisfaction
  • Following up on orders to ensure timely completion and coordination with parts and third parties
  • Liaising with internal staff (both in the UK and abroad), suppliers etc. to resolve customer enquiries
  • Ensure hours/timesheets are completed to schedule for Finance Department
  • Assisting with appraisals for the Service and Installation team
  • To provide office support to the Health & Safety Manager, for the implementation of safe contractor admin, risk assessments, method statements, PPE, etc.

Experience and Required Skills for the position of Service Engineer Coordinator

  • 3 years previous experience in a similar customer service/ field service or similar customer facing role; maintenance/scheduling/repairs experience from housing sector or manufacturing sector ideal where you have had full autonomy for your customer base
  • Experience of coordinating technical projects would be an advantage
  • Commercially competent
  • Experience of working in an office environment handling customer contacts relating to engineering or technical machinery
  • Ability to maintain a professional and positive attitude
  • Good PC and keyboard skills
  • Knowledge of Windows and basic Microsoft applications e.g. Word, Excel, Outlook etc
  • Previous experience with SAP would be an advantage
  • Ability to communicate professionally with customers
  • Excellent organisational skills, methodical and logical
  • Excellent time management and administrative skills
  • Ability to multi-task and work under pressure.

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