Service Desk Analyst job in Old Trafford

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Job Ref: 6119

Job Type: TEMP

Location: Old Trafford

Salary: £8.00 - £8.50 per hour

Date Posted: 28th July, 2017

Category: Customer Services, IT/ Technology/ Digital, Temporary Roles

Job Description

Our client is seeking a Service Desk Analyst to join their busy and professional team, likely to be for a 3 month period

Role and Responsibilities:

  • The service desk is the primary point of contact for all customers
  • Proving 1st line support to all external customers and using call logging
  • Placing consumable orders
  • Dealing with call and order queries
  • Initial call troubleshooting
  • Diagnosis and remote resolution where possible
  • Using in house software, systems and devices
  • Key general administration tasks
  • As the main ‘go to’ department for the customer, the service desk liaises closely with other internal departments and external suppliers to investigate and resolve customer queries

The successful candidate must have:

  • Excellent customer facing attitude and communication skills
  • Call centre background
  • Basic knowledge and understanding to use desktop software (ie. Internet Explorer, Outlook)
  • Good problem solving skills
  • Good time management skills
  • Good investigative skills
  • Good decision making skills
  • Ability and willing to learn
  • Ability to work alone and as part of a team to achieve goals
  • Desire to work and develop in a customer facing support role

Desirable skills:

  • Good written documentation skills
  • Advanced investigative and problem solving skills
  • Knowledge of complaint handling
  • Basic knowledge and understanding of key network techniques (TCP/IP, DNS etc)
  • Basic knowledge and understanding of desktop and tablet software
  • Basic knowledge and understanding of print devices

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