Service Coordinator job in Urmston

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Job Ref: 6515

Job Type: PERM

Location: Urmston

Salary: £Competitive Salary

Date Posted: 03-12-2018

Category: Administration Office Support, Customer Services

Alexnander Hancock

Our client is looking for an experienced Service Co-ordinator to take responsibility for the efficient and effective co-ordination of Service & Installation Engineer resource to ensure work is carried out within agreed time frames and scope to a high quality standard to continuously improve customer satisfaction scores.

Tasks & activities for the role of Service Coordinator:

  • Pro-active coordination of Site Service work and Service Engineers including their travel arrangements, tools and equipment
  • Act as Single Point of Contact for all Field Service bookings.
  • Responsibility for Administering Service Contracts within SAP.
  • Administration relating to Field Service including expenses, job cards, follow up on reports and actions.
  • Coordination and booking of service engineer training.
  • Proactive and solution orientated resolution of issues in a timely manner engaging with customers, colleagues and peers as needed.
  • Responding quickly and professionally to customer enquiries.
  • Processing quotations and orders for labour in SAP.
  • Following-up progress of outstanding customer quotations.
  • Ensures completion of outstanding service tasks as identified in engineers reports.
  • Following up on completed service jobs to ensure Customer Satisfaction.
  • Following up on orders to ensure timely completion and coordination with parts and third parties.
  • Liaising with internal staff (both in the UK and abroad), suppliers etc. to resolve customer enquiries.
  • To champion customer satisfaction within the company.
  • Ensure hours are booked within deadlines set by Finance Department.
  • Assisting with Appraisals for the Service and Installation team
  • To provide office support to the Health & Safety Manager, for the implementation of safe contractor admin, risk assessments, method statements, PPE, etc.

Education, Experience and Required Skills for the role of Service Coordinator:

  • 3 years previous experience in a similar customer service/ field service or similar customer facing role.
  • Experience of coordinating technical projects would be an advantage
  • Commercially competent
  • Experience of working in an office environment handling customer contacts relating to engineering or technical machinery.
  • Ability to maintain a professional and positive attitude.
  • Good PC and keyboard skills.
  • Knowledge of Windows and basic Microsoft applications e.g. Word, Excel, Outlook etc.
  • Previous experience with SAP would be an advantage.
  • Ability to communicate professionally with customers.
  • Excellent organisational skills, methodical and logical.
  • Excellent time management and administrative skills.
  • Ability to multi-task and work under pressure.
  • German or other Northern European Language skills are welcome, but not essential

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