Senior International Support Administrator job in Trafford Park


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Job Ref: 6911

Job Type: PERM

Location: Trafford Park

Salary: £Competitive

Date Posted: 20-11-2020

Category: Administration Office Support, Customer Services, Logistics/ Supply Chain, Sales Support

Alexander Hancock

Our client has a fantastic opportunity for a confident and self motivated candidate to join their Customer Service Team and manage the daily activities for major customers, ensuring total customer satisfaction, whilst providing a first class service and administrative support to the Sales Team, export offices and international retail team

Duties will include:
Manage daily activity for major customers’ orders, order input, communicating stock shortages & advising of new delivery dates. Processing orders with warehouse to ensure delivery dates are met
Completion of customer product information forms & ordering of accessories, hangers, labels for processing
Proactively manage forward orders, delay management and cancellations
Monthly analysis & management of customer take up of forward orders, Top sellers by QTY & value & rolling season. Communicating results with sales reps & offices
Ensuring stock clearance lists are reviewed & contacting customers to offer stock
Support Export offices keeping them informed of system changes and procedural updates
International Retail support administration such as:
Setting up new international retail stores and concessions, being a champion of all the different customer set up models on ERP system
Placing unitary and POS orders for new openings
POS and unitary ordering for existing retail and concessions throughout the year
Attending retail conference calls, taking notes and collating/sharing information weekly
Maintain customer profiles
Maintain seasonal price lists & ensure all price changes in season are updated & recorded
Arranging barcodes & link codes for new styles each season to be sent to customers
Coordinating new integration requests from Export customers
Completion of export documentation for non European countries
Successful Candidate:
You will have excellent customer service experience working in an international administration environment, strong data input and analysis skills and be an intermediate/advanced excel user
This is a fast paced role so you will thrive in this environment and be able to juggle conflicting deadlines
Forging excellent working relationships with customers, sales force and colleagues, confident in customer facing situations
  • Ability to speak one or more European languages is beneficial but not essential
  • Manage daily activity for customers orders
  • Proactively manage forward orders
  • Monthly analysis and management of customer take up of forward orders
  • Support Export offices
  • Maintain seasonal price lists
  • Completion of export documentation for non-European countries

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