Scheduler job in Trafford Park

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Job Ref: 7280

Job Type: PERM

Location: Trafford Park

Salary: £24,000 + £1,500 Bonus

Date Posted: 09-02-2022

Category: Administration Office Support, Customer Services, Engineering

Alexander Hancock

Scheduler of jobs, engineers and equipment to site, engineering/manufacturing or technical product experience ideal, early finish Friday, Salary £24,000 plus £1,500 bonus

Our client is a global manufacturer with machinery operating all over the world , their exceptional team of Schedulers and Service Coordinators oversee and plan maintenance and installations to ensure the highest levels of customer support and service

Overview of the role of Scheduler

To be responsible for efficient and effective co-ordination of Service & Installation Engineer resource to ensure work is carried out within agreed time frames and scope to a high quality standard to continuously improve customer satisfaction scores.

Role and Responsibilities for the position of Scheduler

  • Pro-active coordination of Site Service work and Service Engineers including travel arrangements, tools and PPE (Personal Protective Equipment)
  • Act as Single Point of Contact for all Field Service bookings
  • Responsibility for Administering Service Contracts (co-ordination, etc) within SAP.
  • Administration relating to Field Service including expenses, job cards, follow up on reports and actions
  • Coordination and booking of service engineer training
  • Proactive and solution orientated resolution of issues in a timely manner engaging with customers, colleagues and peers as needed.
  • Responding quickly and professionally to customer enquiries
  • Processing quotations and orders for labour in SAP.
  • Following-up progress of outstanding customer quotations
  • Ensures completion of outstanding service tasks as identified in engineers reports
  • Following up on completed service jobs to ensure Customer Satisfaction
  • Following up on orders to ensure timely completion and coordination with parts and third parties
  • Liaising with internal staff (both in the UK and abroad), suppliers etc. to resolve customer enquiries.

Education, Experience and Required Skills for the position of Scheduler

  • 3 years previous experience in a similar customer service/ field service or similar customer facing role
  • Experience of coordinating technical projects would be an advantage
  • Commercially competent
  • Experience of working in an office environment handling customer contacts relating to engineering or technical machinery
  • Ability to maintain a professional and positive attitude
  • Good PC and keyboard skills
  • Knowledge of Windows and basic Microsoft applications e.g. Word, Excel, Outlook etc
  • Previous experience with SAP would be an advantage
  • Ability to communicate professionally with customers
  • Excellent organisational skills, methodical and logical
  • Excellent time management and administrative skills
  • Ability to multi-task and work under pressure
  • Any second language skills ideal but not essential

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