Sales Support Manager job in Altrincham

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Job Ref: 7370

Job Type: PERM

Location: Altrincham

Salary: £Up to £30,000 per annum plus bonus and pension

Date Posted: 09-06-2022

Category: Administration Office Support, Customer Services

Alexander Hancock

Sales Support Manager, Team management experience required, Field Sales Support, Customer Support, CRM expertise, Textile/clothing products. Based in Altrincham, Salary £30,000 plus bonus and pension

Our client is looking to recruit a proactive Sales Support Manager to manage internal sales team as well as being hands on in supporting the Field Sales team. This role is a crucial bridge between the customer service, sales and marketing teams and the customer. The ideal candidate will be an experienced team manager with strong commercial awareness and have excellent process knowledge

Role and Responsibilities for the position of Sales Support Manager

  • Managing incoming sales calls and addressing general customer enquiries/ filter calls
  • Managing day to day operations of Sales office activities and the internal Sales Team
  • Pivotal communication bridge between the Customer Service Hub & Sales/marketing Department
  • Addressing all incoming Sales related topics into the general orders@ inbox
  • Analysing sales reports to give headline data in order to boost sales and create opportunities.
  • Liaise with internal transport department to ensure timely deliveries for key customers
  • Working closely with the Sales Director with key customer at all levels
  • Existing customer research and development
  • Sales office liaison for 4 Field Sales representatives
  • Assist with backorder reporting and communicating supplier delivery information
  • Maintaining and updating prospect and customer databases/account set up/account segmentation
  • Raising CRM task activity and managing day to day governance of Sales Team CRM entries
  • Attending, preparing and follow ups for exhibitions
  • Web/portal chat
  • Customer meetings internally, occasionally joint meetings externally
  • Assist with ongoing development and growth of the Sales and Marketing Department
  • Team management to ensure that all CRM task lists completed and targets have been met
  • PA to Directors.

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