Sales Support Coordinator job in Trafford Park

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Job Ref: 6069

Job Type: PERM

Location: Trafford Park

Salary: £18,000

Date Posted: 15th June, 2017

Category: Administration Office Support, Customer Services, Logistics/ Supply Chain

Excellent opportunity with hugely successful and expanding business to join a fast paced team and provide support to the Sales Team, you will be a key member of the Sales Support Team and be a main point of contact for key customers.

Role and Responsibilities:

  • The main point of contact for customer, liaise with sales representative and customers to provide effective, efficient service
  • Deal with queries by phone and email regarding products, orders, deliveries and general information for customers.
  • Input orders onto Sage using various systems
  • Taking orders over the phone
  • Chasing up deliveries and liaising with Hauliers
  • Booking in deliveries with customers and carriers
  • Look into customer shortages/queries/complaints/claims and make product managers/customers aware of these
  • Greet visitors, ensure they sign in and that they person they are visiting is made aware that they have arrived
  • Keep a daily log of new enquires, where they have come from and who they have been passed to
  • Work as part of the Sales Team to ensure high levels of customer service
  • Liaise with the warehouse to ensure orders are processed correctly
  • Filing paper work, keeping accurate and up to date filing records
  • Providing Sales Reps with the support they require to help with their Accounts.
  • Ensuring back orders are dealt with when stock arrives /allocating stock where necessary. Keeping customer order up to date.
  • General & ad hoc administration/office duties.

Key Requirements:

  • Ability to work as both part of a team and using own initiative
  • Develop excellent product knowledge
  • Outstanding telephone manner and customer service skills
  • Good working knowledge of Sage 200
  • Problem solving
  • Good organisational skills and time management

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