Sales Support Commercial Administrator job in Oldham

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Job Ref: 6144

Job Type: PERM

Location: Oldham

Salary: £16,000

Date Posted: 25th August, 2017

Category: Administration Office Support, Customer Services

Job Description

This position is to support the commercial manager and the external sales team in providing a full range of duties such as pricing , delivery enquiries and management of orders.

Exceptional communication skills are essential to establish and maintain effective relationships with suppliers and customers.

Key Responsibilities:

  • Take incoming phone calls from customers and provide information on:

– product prices and lead times

– delivery information for orders

– copy quotations

– product samples

  • Develop and maintain good working relationships with key customers.
  • Working closely with the external sales force
  • Process customer orders onto the business system.
  • Feed back information to customers from initial enquiry, order process through to delivery whilst also informing internal teams of changes/updates etc and making sure the account manager for the customer is aware of order status etc
  • Proactively inform customer of delivery dates and any changes or delays to delivery days.
  • Work closely and support the external sales force.
  • Liaise with other departments to advise of changes to orders:

– order revisions

– returns

– damages/replacements

  • Manage order book by proactively pursuing incomplete order/delivery details.
  • To be able to produce small quotations for customers.

Key Skills:

  • Good standard of education
  • Excellent verbal communication, numeric and literacy skills
  • Professional level telephone skills
  • Organisational and workload planning ability
  • Ability to learn and use detailed product knowledge
  • Ability to adapt to and use various commercial IT systems including Microsoft Outlook, proficient at Microsoft Word and Microsoft Excel
  • To be able to work as part of a team.
  • Must have proven previous office experience.
  • Enthusiastic & career minded

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