Sales Administrator job in Irlam

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Job Ref: 6075

Job Type: PERM

Location: Irlam

Salary: £18000

Date Posted: 18th January, 2017

Category: Administration Office Support, Administrative, Customer Services, Sales

This company has been described by one of our placements “as the best company they have worked for”

This is a business to business sales environment where there is a strong customer focus, so although you will not be the sales person, you must have a proactive approach to customers

This role is supporting their busy office environment, maintaining good customer relations, creating sales opportunities and supporting the work of management and other members of the team.

Good computer literacy is essential for this role due to their bespoke systems, but full training on their package is given.

The main duties of this role are to:

  • Provide a high quality support service to all customers to meet standards set by the organisation
  • Advising customers on the best product suited to their needs
  • Taking orders, writing quotations and dealing with enquiries from customers and suppliers
  • Booking and arranging training courses
  • Data entry for customer records and orders (using ACT – CRM system)
  • Deal with inbound enquires via phone and email in a professional and courteous manner
  • Generate new sales opportunities by cross selling/up selling products and services
  • Follow-up on expiring certificates/products
  • Follow-up on newsletters/offers sent out to existing clients
  • Courtesy calls to customers following order deliveries
  • Achieve targets of both telephone calls made and sales volume
  • Provide weekly figures of sales and quotes for the week

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