Road Transport Operator job in Wythenshawe

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Job Ref: 7067

Job Type: PERM

Location: Wythenshawe

Salary: £25,000 - £30,000

Date Posted: 10-06-2021

Category: Administration Office Support, Customer Services, Logistics/ Supply Chain

Alexander Hancock

Our client, a leading transport logistics company, is looking to recruit an experienced Road Transport Operator to coordinate and manage all Road Transport on behalf of their clients in a compliant, efficient, and effective manner ensuring appropriate communications internally and externally and offering exceptional customer service.

Key duties and responsibilities for the position of Road Transport Operator:

  • Email coordination with agents, shippers, and consignees for the movement of freight.
  • Quotation requests answered and acknowledged in a timely manner.
  • Quote request to a minimum of 3 hauliers to gain best price and service.
  • Timely follow up quote requests to suppliers
  • Send quotes to internal customers or presented through CargoWise quoting system to the client.
  • Proactively and timely acknowledgement of quotations , requesting full collection, delivery dates, times, contact names, reference numbers and available freight dates.
  • Job file created in CargoWise and costs accrued.
  • Make bookings with hauliers
  • Completion of customs declarations, if appropriate.
  • Send confirmation details to the customer advising of transport company, driver, registration number asking for a booking slot, if required.
  • Manage the booking and ancillary information with the haulier.
  • Pre-checks prior to shipment with the haulier.
  • Manage key communications with the suppliers.
  • Ensure email / phone / portal confirmation on the day that the correct goods have been collected.
  • Send confirmations to the shippers when the goods have been collected.
  • Contact hauliers to find out ETA details.
  • Communicated ETA delivery information to the sender confirming if there are any special requirements for the delivery.
  • Request a POD when the goods have been delivered and sending to the customer.
  • Promotion of additional services to clients.
  • Client invoicing.
  • Authenticating supplier invoices for agreed rates.
  • Keep an up-to-date database of hauliers, rates, routings and transit times.
  • Nurture the supplier relationship ensuring a partnership foundation.
  • Dealing with general enquiries.
  • Organising credit card payments and collection of D&V and COD payments, liaising with accounts.
  • Ensuring all internal SOP’s are followed correctly

Person Specification for Road Transport Operator:

  • Computer literate, Microsoft office applications, FF / Logistics system experience.
  • Customs clearance knowledge is essential.
  • Relevant Freight Forwarding industry experience or transferable skills.
  • Committed and able to deal with challenging scenarios.
  • Flexibility in the workplace.
  • Able to adapt to changing priorities & timelines in a fast-paced challenging environment.
  • Ability to work well with colleagues or on their own.
  • Supportive of an evolving workplace.
  • Empathetic to internal / external colleagues.
  • Proactive in actions and communications.
  • Able to organise their workload and workspace.
  • Able to converse with clients, suppliers, agents and colleagues in a professional and clear manner.

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