Retailer Support Administrator job in Trafford Park


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Job Ref: 7381


Location: Trafford Park

Salary: £Competitive

Date Posted: 24-06-2022

Category: Administration Office Support, Customer Services

Alexander Hancock

Retail Support Administrator, 1 year maternity contract, based at Head Office, offering operational support to retail based employees/Managers, exceptional work environment, salary, bonuses and exceptional benefits package. Based in Trafford Park

Role and Responsibilities for the position of Retail Support Administrator:

  • Employees are supported on any queries they have, ensuring all queries are answered and/or rectified as smoothly and as quickly as possible
  • Liaison with all departments such as HR, Health and Safety, Warehouse, IT to resolve queries on behalf of retail employees
  • Create and compile reports for the retail management team
  • Administration and support to merchandisers regarding stock and other products required for store such as POS material, hangers, other third party products
  • Source supply of third party products
  • Process third-party orders to store and to the warehouse
  • Products set up on internal systems
  • Assist with new store openings and ensure required material delivery arranged to an agreed schedule
  • Ensure all relevant communications are cascaded to all retail employees
  • Handle customer complaints , ensuring concerns are addressed and rectified as smoothly and as quickly as possible
  • Couriers are booked for stores
  • Conferences are planned and travel arrangements made
  • Travel and accommodation arrangements are organised when needed for store managers
  • Mystery shoppers are arranged, and results are distributed
  • Bonuses and high sales achievements are processed
  • Information is collated for monthly trade reports

Experience required for the position of Retail Support Administrator 

  • A minimum of two years office/administration experience is beneficial, ideally in a similar role
  • Highly organised and efficient with a ‘can-do’ attitude
  • Proactive and reactive
  • Ability to deal with all people in all levels of the business
  • Can see the bigger picture
  • Sees tasks through to completion
  • Self-motivated and ability to work on own initiative and without supervision
  • Excellent interpersonal and communication skills
  • Enthusiastic team player and ability to work with other colleagues in a dynamic and growing business
  • Ability to work under pressure and manage multiple projects and tasks
  • Can learn and adapt to working with different systems
  • Proficiency in the Microsoft Office Suite of products

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