Retailer Support Administrator job in Trafford Park

Retail Support Administrator, 1 year maternity contract, based at Head Office, offering operational support to retail based employees/Managers, exceptional work environment, salary, bonuses and exceptional benefits package. Based in Trafford Park

Role and Responsibilities for the position of Retail Support Administrator:

• Employees are supported on any queries they have, ensuring all queries are answered and/or rectified as smoothly and as quickly as possible
• Liaison with all departments such as HR, Health and Safety, Warehouse, IT to resolve queries on behalf of retail employees
• Create and compile reports for the retail management team
• Administration and support to merchandisers regarding stock and other products required for store such as POS material, hangers, other third party products
• Source supply of third party products
• Process third-party orders to store and to the warehouse
• Products set up on internal systems
• Assist with new store openings and ensure required material delivery arranged to an agreed schedule
• Ensure all relevant communications are cascaded to all retail employees
• Handle customer complaints , ensuring concerns are addressed and rectified as smoothly and as quickly as possible
• Couriers are booked for stores
• Conferences are planned and travel arrangements made
• Travel and accommodation arrangements are organised when needed for store managers
• Mystery shoppers are arranged, and results are distributed
• Bonuses and high sales achievements are processed
• Information is collated for monthly trade reports

Experience required for the position of Retail Support Administrator 

• A minimum of two years office/administration experience is beneficial, ideally in a similar role
• Highly organised and efficient with a ‘can-do’ attitude
• Proactive and reactive
• Ability to deal with all people in all levels of the business
• Can see the bigger picture
• Sees tasks through to completion
• Self-motivated and ability to work on own initiative and without supervision
• Excellent interpersonal and communication skills
• Enthusiastic team player and ability to work with other colleagues in a dynamic and growing business
• Ability to work under pressure and manage multiple projects and tasks
• Can learn and adapt to working with different systems
• Proficiency in the Microsoft Office Suite of products