Processing Officer job in Knutsford

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Job Ref: 6714

Job Type: PERM

Location: Knutsford

Salary: £18,000 - £24,000

Date Posted: 25-10-2019

Category: Administration Office Support, Customer Services

Alexander Hancock

Our client, a regulated Financial Services business, is looking to recruit a Processing Officer to support further growth within the business

The role requires a dynamic team worker who is adaptable and prepared to take on challenging and varied initiatives within a rapidly developing business.

Working under your own initiative and across a variety of different business areas you will have experience of delivering excellence as part of a multifunctional team whilst maintaining exceptional levels of quality, professionalism and at all times

The Processing Officer will report to the Processing Team Leader and will be part of a highly effective team and will take an active part in the progression of the business as it enters the next stage of growth

Role and Responsibilities for the position of Processing Officer:

  • The role requires a good level of customer service skills
  • Answer customer telephone calls while dealing with them appropriately, performing telephone call-backs in respect of customer payment requests received and opening, recording and distributing post received
  • Check new account documentation received from the Relationship Management Team to ensure that all of the Anti-Money Laundering and ‘Know your Customer’ requirements are met and all relevant searches are carried out before new accounts are opened
  • Set up of new customers accounts, opening and closing of accounts
  • Send out of the monthly customer account statements
  • Provide support to the rest of the team, helping to ensure that all areas of work within the team are dealt with accurately and in a timely manner

Skills and Experience for the position of Processing Officer:

  • Someone with a keen eye for detail and accurate and timely data inputting and administration
  • The ability to work under your own initiative and to strict deadlines
  • Excellent customer service skills, ideally from the financial services industry
  • Good Problem Solving skills
  • Ability to work effectively as part of a team

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