Part Time Team Leader Reservations job in Chester


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Job Ref: 6108

Job Type: PERM

Location: Chester

Salary: £19,500 - £20,000

Date Posted: 20th July, 2017

Category: Management, Sales

Job description

Our client is an expanding organisation who are recruiting for a Part Time Team Leader to join their successful team.

For the Reservations Team Leader role our client is looking at 22.5 hours over 7 days fully flexible for the team opening hours of 8.30-10pm.

  • B2C experience needed
  • Must have some sales experience but the main quality is training people and making sure the team hit targets
  • This role will require the manager to ensure that their team are converting warm leads, either phone or email conversations.
  • The Team Leaders typically look after about ten reservations staff, and are responsible for driving their performance whilst ensuring quality standards are met. They also look after the day to day managerial aspects, such as informal one to ones and skills coaching
  • The successful candidate will have around 9 to 10 people in the team- know the team very well and all indivdual needs and requirements.
  • Motivating, developing and driving a team of Reservation experts to deliver the highest levels of conversion, quality and customer service and support. This role is also responsible for managing and delivering the highest performance of shifts within the Operations Department
  • This role leads and motivates a team of people to succeed.
  • The role involves ensuring that the direct team along with the Operations department are driven to succeed, to ensure that the Operations department exceed their targets, deliver outstanding customer service, exceptional quality and are a results driven environment.
  • The Reservations Team Leader must have credible knowledge of managing people, driving change, have a proven track record in improving results alongside delivering outstanding customer service and quality

Essential Experience:

  • Previous Call Centre management and coaching experience
  • Proven track record in driving results
  • Change management
  • Proven track record in motivating a team
  • Excellent time management skills
  • Ability to recognise problems and areas for improvements
  • Strong communication skills

Desirable Experience:

  • Knowledge of HR policies, practises and procedure

Core Accountabilities:

  • Accountability for team performance, including coaching and development of team members individual performances.
  • Ensure that shifts are suitably covered
  • Understand all organisation’s products, services, procedures, guidelines
  • Conduct regular reviews of Agents performance and manage under performance
  • Feedback to relevant department on improvements based on staff/customer feedback
  • Ensure a safe and harmonious working environment
  • Motivate and support team members
  • Mentor teams
  • Drive performance improvements

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