Mortgage Desk Advisor job in Altrincham


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Job Ref: 6581

Job Type: PERM

Location: Altrincham

Salary: £21,000 - £25,000

Date Posted: 15-02-2019

Category: Accounting/ Finance, Customer Services

Alexander Hancock

Our Client is looking to recruit a Mortgage Desk Advisor based on their Specialist Mortgage Desk to take responsibility for the office based inbound telephone sales activity. Working closely with Brokers you will maximise contact with new and existing brokers with a view to them submitting applications leading to successful completions.

Responsibilities for the role of Mortgage Desk Advisor:

  • Answer inbound calls within a timely manner
  • Responsible for ensuring criteria, products and rates are kept up to date
  • Ensure that introducing brokers understand Lender products available and process
  • Relationship building with brokers to develop incremental business levels
  • Relationship building with Lenders to understand timescales and processes
  • Manage the email enquiries info box and action within timescales
  • Understand the sales process and conversion rates required
  • Manage and action daily tasks and emails
  • To meet KPI target levels set by Operations Manager
  • Be prepared to go the extra mile for your brokers

Skills required for the role of Mortgage Desk Advisor:

  • Good working knowledge of a lender panel
  • Good understanding of the mortgage market and general mortgage criteria
  • Competent and confident in selling and building relationships on the telephone
  • Working knowledge of the strengths and weaknesses of our competition in the marketplace
  • Excellent telephone manner
  • Flexible approach to business needs and requirements
  • Ability to use written and verbal communication appropriately
  • Ability to work with minimal supervision
  • Good attention to detail. Right first time approach
  • Must have a minimum of 2 years’ current experience in the mortgage industry.
  • CeMap qualified would have a distinct advantage!
  • You will have a good understanding of the regulatory issues relevant to the Company’s markets and have a strong knowledge of relevant Company policies, procedures and rules, adhering to these at all times

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