Key Accounts Coordinator job in Trafford Park


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Job Ref: 6661

Job Type: PERM

Location: Trafford Park

Salary: £Competitive

Date Posted: 26-07-2019

Category: Customer Services, Logistics/ Supply Chain

Alexander Hancock

A highly successful company both in the UK and Europe, with an instantly recognisable brand are looking to add to their team.

You will be highly motivated and driven with a proven track record in managing service level expectations within a key accounts environment.


The role will give you the opportunity to take full ownership of your customers in order to build relationships both internally and externally in order to help grown and develop them alongside the Key Account Sales Managers.


Working closely with the Field Sales team and customer to manage daily activity for dedicated key account orders, including order input, communicating stock shortages and advising of delivery dates

Ensure that agreed quality assurance and customer satisfaction procedures are fully implemented and monitored

Assist new team members and train them on account management systems and tools as appropriate

Understand the key accounts’ strategy, issues, culture, challenges considering the impact on account management

Process orders with Warehouse to ensure delivery dates are met

Proactively manage the customers order book, both current and forward seasons

Manage stock, work closely with the imports team on new season stock availability and seasonal promotions

Monthly analysis & management of customer take up of forward orders

Maintain customer profiles & instructions for processing

Maintain seasonal price lists & ensure all price changes in season are updated & recorded

Attend customer meetings either in-house or off site at customer’s premises


The successful candidate will have:


Strong computer skills including basic business software (Microsoft Word, Powerpoint, Excel) Internet and customer portals

Ability to quickly and easily create/ gather/ manipulate/ analyse data from a variety of sources

Able to demonstrate excellent customer service experience working on key accounts

Understanding of logistics function gained from experience of working with them in a previous customer service role

Strong work ethic & positive ‘can do’ attitude

Self motivated

Excellent time management

Able to travel to customer premises on a regular basis (meetings fall within usual working hours)

Able to forge excellent working relationships with customers, sales force and colleagues


Excellent salary and benefits


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