Key Account Administrator job in Trafford Park

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Job Ref: 7035

Job Type: PERM

Location: Trafford Park

Salary: £Competitive

Date Posted: 14-05-2021

Category: Administration Office Support, Customer Services

Alexander Hancock

Our long established client who manufacture and sell via retailers, concessions, online and through key strategic partners, is looking to recruit a Key Account Administrator to support the management team in offering the highest levels of service

Role and Responsibilities for the position of Key Account Administrator:

  • Work closely with Key Account Managers and customer to manage dedicated key account orders, including order input, communicating stock shortages and advising of delivery dates and delays
  • Processing orders with the warehouse to ensure delivery dates are met.
  • Completion of customer product schedule & ordering of accessories, hangers, labels for processing
  • Pro actively manage the customers seasonal order book, both current and forward seasons
  • Manage stock, work closely with the imports team on new season stock availability and seasonal promotions
  • Monthly analysis & management of customer take up of forward orders
  • Build great relationships with key areas of the business such as Buying, Marketing and Product.
  • Maintain individual customer requirements such as preferred delivery dates, packaging requirements etc
  • Maintain price lists and updated as required
  • Arranging barcodes & link codes for new styles each season to be sent to customers
  • Attend customer meetings either in-house or off site at customer’s premises

Experience required for the position of Key Account Administrator

  • 1 year’s experience in a similar role is ideal, also suitable would be someone who has worked in logistics/shipping administration, merchandising support , buying etc
  • Strong computer skills including ,Microsoft Word, Powerpoint and Excel (min requirement intermediate level)
  • Knowledge of and experience in using customer order processing portals would be ideal but not essential
  • Ability to quickly and easily create/ gather/ manipulate/ analyse data from a variety of sources
  • Able to demonstrate excellent customer service experience working on key accounts
  • Understanding of logistics function gained from experience of working with them in a previous customer service role
  • Strong work ethic & positive ‘cando’ attitude
  • Self motivated Excellent time management
  • Able to forge excellent working relationships with customers, sales force and colleagues
  • Knowledge of Dynamics 365 an advantage

Excellent benefits package, fabulous office environment

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