Inbound Account Manager job in Irlam

Account Management, excellent product, Hybrid role, order management, customer services, following up on quotations, Salary £22,000 plus bonuses, early finish Friday

Our client is looking for an Inbound Account Manager to maximise your own customer accounts and maintain excellent customer relations.

A reliable team player with a can-do positive attitude is a must.

Main Duties for the position of Inbound Account Manager

• Provide a high level of service to all customers to meet standards set by the organisation
• Have a confident telephone manner to be able to recommend the best products suited to customers’ needs
• Have confidence to explore opportunities & upsell associated products & services
• Provide product information and official quotes to customer over the phone & by email
• Follow up the quotes by chasing customer over phone & email
• Answer customer & supplier enquiries via telephone and email in a professional and courteous manner
• Account Management, meeting customer needs, solutions to any problems they may have and most importantly gain and maintaining an excellent relationship with each customer
• Record all customer communications and opportunities accurately on CRM Salesforce
• Obtain and record customer product information to secure future business
• Achieve sales targets set and annual objectives

Experience, Skills and Qualifications for the position of Inbound Account Manager

• Have experience in customer service / sales taking inbound & making outbound calls
• Targets / KPI’s – proven track record of exceeding targets / KPI’s set
• Have strong verbal, writing and listening skills
• Be a team player and build positive working relationships that help everyone to achieve company goals and business objectives
• Be able to prioritise, work efficiently and productively, and manage your time well. Have an ability to decide what is important to focus on and get done
• Show enthusiasm, initiative and always have a positive attitude
• Ability to work under pressure – be able to multitask and function to the best of your ability within a busy office environment
• Commercial awareness – have a knowledge of how a business or industry works and what makes a company tick. Understand what an organisation wants to achieve through their products and services, and how it competes in its marketplace
• Have a good understanding of Microsoft Office packages along with experience in working with a variety of computer systems.