In House Sales Administrator job in Cheadle

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Job Ref: 6910

Job Type: PERM

Location: Cheadle

Salary: £18,000 + Commission

Date Posted: 19-11-2020

Category: Administration Office Support, Customer Services, Sales, Sales Support

Alexander Hancock

Our client is a successful and expanding organisation who are seeking a sales & support specialist to join their expanding team. You will be reporting to the General Manager and enjoy a fast paced environment

Job Description

Our client is seeking an enthusiastic In-house sales Administrator to contribute in generating sales for the company. You will be responsible for closing sales deals over the phone and maintaining great customer relationships. The role involves working with a diverse mix of clients and will also involve an element of office administration support. This is an exciting new role for the business and a fantastic opportunity for a talented individual to build an amazing career with the business.

Key Responsibilities

  • Contact potential or existing customers to inform them about a product or service
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to our field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Engage and develop prospective new clientele for Vida
  • Promote products and have knowledge of alternative products where appropriate.
  • Process orders into their ERP system
  • Liaise with the Finance team to ensure customer balances are up to date
  • Schedule deliveries daily in conjunction with VIDA customers, liaising with the dispatch & warehouse teams
  • Produce reports as required by Fulfilment Manager
  • Complete office administration support tasks as required weekly
  • Build a strong working relationship with customers to ensure they feel valued and supported
  • Respond efficiently and effectively to customer queries via either phone, email or face to face
  • Build a strong working relationship with the Area Sales Manager to ensure efficient handling of customer accounts
  • Liaise with the warehouse team on product queries
  • You will be required to support the fulfilment team from time to time, this will depend on the volume of work

Relationships & Collaboration:

  • Gain the respect and trust of consumers and internal team members
  • Participates in tradeshows, sales workshops, sales seminars, and events on behalf of the business
  • Responsibility in the development and maintenance of relationships on behalf of the sales department
  • Builds relationships and partnerships by being attentive, service-oriented, friendly, helpful, and courteous to customers, colleagues, external partners, and so forth
  • Acts as a leading brand ambassador, taking advantage of relationships and connections established to avidly represent the business, share its vision, increase awareness, and establish more relationships

Qualifications & Skills;

  • Communications Skills: Communication skills are a must have for this position, in both verbal and written form. These skills are especially necessary in building relationships with consumers, external partners and internal colleagues.
  • Ms Office: Must be highly proficient in Ms Word, Excel and PowerPoint
  • Interpersonal Skills: Will be passionate and highly energetic in approach to their work, will be self-motivated and work under minimal supervision, will be proactive. The candidate must also portray a strong ability to handle multiple clients and meet deadlines and have an ability to remain calm under stressful scenarios and uncertainty.
  • People Skills: Due to the high-interaction levels that come with the position, a candidate must possess an ability to build trust within a large and diverse environment. Also, being a representative of the business’s image the individual must present themselves sharply and be an approachable individual who is easy to get along with and who possesses an ability to form long-lasting and meaningful relationships with others on behalf of the business
  • Experience in a Telesales administrative role
  • Strong Customer Service Skills
  • Excellent Telephone Manner
  • Excellent Communication Skills
  • Strong time management skills
  • Strong attention to detail
  • Ability to multitask
  • Experience working with an Enterprise Resource Planning tool – preferably NetSuite
  • Ability to make decisions, fast
  • Ability to work to deadlines

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