French Bilingual Logistics Coordinator job in Trafford Park

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Job Ref: 6975

Job Type: PERM

Location: Trafford Park

Salary: £20,000 - £24,000

Date Posted: 15-03-2021

Category: Customer Services, Logistics/ Supply Chain

Alexander Hancock

Our client is a specialist Freight Forwarder working predominantly in French and UK markets; supporting manufacturers in the movement of goods between UK and Europe sourcing trailer capacity from third party hauliers

The role requires fluency in both English and French and is a lovely opportunity to work within a small established team

The role has arisen due to expansion and will focus on the new EU customs requirements resulting from Brexit and an immediate start would be ideal, although happy to wait for the right candidate

Full training on new customs requirements would be offered but it is essential that the successful candidate will have logistics/import experience

Role and Responsibilities for the position of French Bilingual Logistics Coordinator:

  • Customers services & customers liaison : taking orders, ensuring all the relevant documents are received for each order for customs, updating customers on collection and deliveries dates and customs declarations completions, answering queries from existing customers and potential new customers (trailer availability, transit time, services etc)
  • Transport planning: liaising with network of hauliers, sourcing trailer capacity from them, negotiating rates with them and organising transport operations by road as per customers requirements
  • Customs administration: data entry into the portal of their customs agents, liaison with customs agents so that declarations are completed accurately & within the required time frame. Spotting and reacting to any customs issues that might cause a delay to a shipment.
  • Monitoring collections and deliveries, ensuring that the order goes smoothly from collection to delivery, solving problems, updating and reporting back to customers delivering a faultless customer service.
  • Sales coordination / support: quoting customers & following up on quotes, including negotiating prices in order to convert into a booking and sales
  • Relationship building with customers, hauliers, regular collections and delivery points
  • Admin relating to each transport: making sure costings and info on file / on freight software is accurate before file is passed to accounts

Skills and Experience required for the role of French Bilingual Logistics Coordinator:

  • Fluency in both English and French a must – both spoken and written (50% of the role over the phone, 50% over the emails)
  • 1 year experience minimum in the European road transport / freight industry (export and / or import) or in a customs role preferred but not essential
  • 1 year minimum previous customer service experience in a business / office environment essential and / or in a sales & customer service coordination role in an office environment
  • Good communication skills, interpersonal skills and negotiation skills
  • Good organisational skills, and attention to details
  • Ability to cope with workloads which vary and can be heavy at times, as well as repetitive tasks and deadlines, working productively and accurately in a high pressure environment
  • Enthusiastic and pro-active individual
  • Able to understand and work towards company’s commercial KPI

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