Export Sales Order Administrator job in Trafford Park

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Job Ref: 7165

Job Type: PERM

Location: Trafford Park

Salary: £Competitive

Date Posted: 24-09-2021

Category: Administration Office Support, Customer Services, Logistics/ Supply Chain

Alexander Hancock

Our client, designers, manufacturers and retailers of clothing, are looking to recruit a Senior International Export Administrator. This position will take responsibility for the management of Key Account Export Customers to ensure customer satisfaction, and provide first-class service & administrative support to the sales team, export offices and international retail team

Role and Responsibilities for the Export Sales Order Administrator position

  • Manage daily major customers’ orders, order input, communicating stock shortages & advising of new delivery dates
  • Processing orders with the warehouse to ensure delivery dates are met.
  • Completion of customer product information forms & ordering of accessories, hangers, labels for processing.
  • Proactively manage forward orders, delay management and cancellations
  • Monthly analysis & management of customer take-up of forwarding orders, Top sellers by QTY & value & rolling season. Communicating results with sales reps & offices.
  • Ensuring stock clearance lists are reviewed & contacting customers to offer stock
  • Support Export offices keeping them informed of system changes and procedural updates
  • International Retail support administration such as, setting up new international retail stores and concessions, being a champion of all the different customer set up models on ERP system
  • Placing furniture and POS orders for new store openings
  • Attending retail conference calls, taking notes and collating/sharing information weekly
  • Maintain customer profiles & instructions for their order processing
  • Maintain seasonal price lists & ensure all price changes in season are updated & recorded.
  • Arranging barcodes & link codes for new styles each season to be sent to customers
  • Coordinating new integration requests from Export customers
  • Completion of export documentation for non-European countries

Experience required for the position of Export Sales Order Administrator

  • Excellent customer service sales order experience.
  • Experience of working in an international administration environment.
  • Second European Language would be a huge advantage, but not essential.
  • Strong data input and data analysis.
  • Intermediate / Advanced Excel skills.
  • Good communicator.
  • Strong work ethic & positive ‘can-do’ attitude.
  • Self motivated and with excellent time management.
  • An understanding of back and forward orders would be ideal.
  • Able to forge excellent working relationships with customers, sales force and colleagues.
  • Confident in customer-facing situations.
  • Excellent interpersonal skills.
  • Excellent telephone skills.
  • Understanding of budgets & profit margin.

Excellent salary and benefits package and working in a beautiful office environment.

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