Dispatch Administrator job in Stockport

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Job Ref: 7336

Job Type: PERM

Location: Stockport

Salary: £10.00 per hour

Date Posted: 03-05-2022

Category: Customer Services, Logistics/ Supply Chain

Alexander Hancock

Our client are delighted to announce that they are currently recruiting for a General dispatch administrator in preparation for the move to our new state of the art facility in Knutsford early 2023. Initially the position will be based in Cheadle with the anticipated move to Knutsford in early 2023. This is a full-time permanent role with opportunity to develop further within the business. Salary £19,500 plus bonus and benefits

You will be responsible for day to day contact with their customers, arranging delivery of goods, allocating stock and arranging payment for scheduled deliveries and reporting any customer care issues to the Customer care department.

This role will ensure H&S, customer and financial commitments are met and exceeded. The role will be office based but there may be opportunities to visit the customer at their various locations across the UK with the account sales manager.

Key Responsibilities

Developing a solid and trusting relationship between the company and their customers. Due to the high-interaction levels that come with the position, a candidate must possess an ability to build trust within a large and diverse environment. Also, being a representative of the business’s image, you must be an approachable individual who is easy to get along with and who possesses an ability to form long-lasting and meaningful relationships with others on behalf of the business.

  • Checking customer accounts are within their credit terms
  • Checking stock availability and booking in deliveries with our customers, arranging dates and times.
  • Taking card payments where needed before delivery is dispatched.
  • Create delivery manifests and work with operations team to ensure deliveries arrive as agreed.
  • Identify any customer service issues and report all issues immediately to the After Sales department to drive continuous improvement in service.
  • Check all goods have been received on delivery and check delivery notes have been signed.
  • Ensure all deliveries are invoiced in a timely manner.
  • Embrace company values and behaviours and role model these daily
  • Displays a passion to be the best and contribute positively to a winning environment
  • Working as part of the dispatch team to cover various admin duties as required.

Qualifications and Skills:

  • Experienced and confident PC user and competent in all Microsoft Office Applications
  • Able to work well within a team as well as on own initiative
  • Good Telephone manner essential
  • Excellent communication skills
  • Well organised and able to prioritise workload.
  • Manage time effectively and work to deadlines
  • Good timekeeper, trustworthy, honest and reliable
  • Good problem-solving skills
  • Able to work under pressure
  • Knowledge of NetSuite ERP system an advantage but not essential

Pay and Benefits:

The role is subject to a three-month probationary period, 37.5 hours per week, Monday to Friday and Level entry wage is £19,500 per annum but this may change dependant on experience and will be reviewed after successful completion of the probationary period.

Benefits:

  • 10% discount on furniture
  • Company Performance related Bonus Scheme
  • Onsite secure parking
  • Health & Wellbeing incentives
  • Employee excellence awards
  • 20 days holiday per year along with bank holidays

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