Despatch Office Coordinator job in Salford


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Job Ref: 7037

Job Type: PERM

Location: Salford

Salary: £Competitive

Date Posted: 14-05-2021

Category: Administration Office Support, Logistics/ Supply Chain

Alexander Hancock

Our client is looking to recruit a Despatch Office Coordinator to work in their warehouse offices

Role and Responsibilities for the position of Despatch Office Coordinator:

  • Print pick slips at time designated by duty matrix in office, eg. 8am, 10am and 12 Noon.
  • Confirm shipments ensuring attention to detail in relation to releasing back orders, cancelling or back ordering nil stock. Work to be carried out to highest degree of accuracy.
  • Produce delivery notes and arrange consignments.
  • Arrange bookings with those customers who require it.
  • Liaise with Despatch Supervisor to obtain counts, update deliveries and ensure everything is completed and leaves to time.
  • Answer phone calls as necessary and respond to queries as required.
  • Manage individual key accounts as required
  • Follow and if necessary, amend key account processes to reflect any changes
  • Liaise with customer to ensure timely bookings for transport
  • Produce relevant paperwork and labels as per processes.
  • Cross-train to be able to book in containers and deliveries
  • React to problems on goods in paperwork and advise appropriate personnel who can assist.
  • Monitor and respond to all incoming emails from external and internal sources.
  • Maintain Demand Enquiry screen in JDE.
  • Clear negatives on a daily basis.
  • Assist with shortage claims and processing credits when required
  • General ad-hoc administrative duties.

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