Customer Support Assistant job in Trafford Park
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Job Ref: 7392
Job Type: PERM
Location: Trafford Park
Salary: £18,222 per annum plus benefits, discounts on products, free parking
Date Posted: 05-07-2022
Category: Administration Office Support, Customer Services
Customer Support Assistant, £9.87 per hour, early finish Friday, exceptional discount of products, 18 month contract with view to a permanent role, based in Trafford Park
Duties and responsibilities for the position of Customer Support Assistant
- Processing of daily orders received from retailers, hospitality customers and members of the public, via various channels; excel, email, phone & portals
- Responding/communicating to the customer with queries regarding orders, stock issues and supplying stock reports where necessary via email, telephone and e-chat;
- Confirmation & monitoring of orders from keying to invoice status, sending tracking/POD’s as applicable;
- Investigating stock delivery & mis-pick issues with couriers & the warehouse;
- Claiming from couriers for damaged/lost deliveries;
- Arranging returns and collections & issuing customer accounts with credits;
- Recording complaints in the CRM system & circulating to relevant staff members, investigating and closing out in a timely manner;
- Creating pro-forma invoices;
- Working with the warehouse/supplier to ensure overnight deliveries/special delivery requirements;
- Using the Customer Relationship Management system to update, record and maintain customer information
- General office duties – answering the telephone/main door visitor access/courier deliveries/scanning/shredding/sample receipt & sending;
- Cross department support to the wider customer support team and all customer sectors as needed;
- Any ad hoc procedures required as necessary including preparation of meeting rooms/requesting samples etc
Person Specification for the position of Customer Support Assistant
- Computer literate with a good knowledge of Microsoft packages including Word, Outlook & Excel;
- Excellent & confident communication skills – both verbal and written;
- Accuracy and attention to detail;
- Team player;
- Organised, self-motived and able to work on own initiative;
- Ability to multi-task and manage and prioritise workload to meet target dates;
- Excellent customer awareness;
- Confidence in handling customer queries & complaints.