Customer Support Administrator job in Altrincham


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Job Ref: 6933


Location: Altrincham

Salary: £17,500

Date Posted: 05-01-2021

Category: Administration Office Support

Alexander Hancock

Our client is looking to recruit, initially on a 12 month contract with a view to a permanent position, a Customer Support Administrator

You will have the opportunity to work in a fast paced expanding business and be a part of ensuring that their clients experience first class customer service in a busy and varied role

Initially, due to Covid, this position will be based from Home but ,as soon as is possible ,the role will become office based.

Whilst working from home, you will be responsible for data and contract administration so exceptional EXCEL, data input and attention to detail skills are essential

Once based in the office the role and responsibilities for the position of Customer Support Administrator are as follows:

  • Process all new business
  • Be key point of contact for sales team regarding new business administration
  • Maintaining client records (physical and electronic) in an orderly and comprehensive manner
  • Monitor progress of new contracts on Web platform
  • Answering, screening and forwarding any incoming phone calls and ensuring an accurate message is conveyed to internal staff
  • Maintain building security by following procedures and controlling building access via the reception desk and monitoring the visitor logbook
  • Serving visitors by greeting, welcoming, directing and announcing them appropriately
  • Receive and sort daily mail/deliveries
  • Manage the business’ meeting room calendars including scheduling meetings/appointments when requested
  • Prepare and maintain meeting rooms

The Ideal Candidate for the role of Company Support Administrator:

  • Flexible and open to alternative approaches to solving problems
  • Excellent time management skills
  • Friendly telephone manner
  • High attention to detail and problem-solving skills
  • Self-motivated and positive attitude
  • Confident and professional
  • Hard-working and committed to the role and the organisation
  • High level of integrity and regard for confidentiality
  • Professional appearance
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to organise, multitask, prioritize and work under pressure
  • Excellent written and verbal communication skills
  • IT skills – including Word, Excel and Outlook
  • Experience in using CRM software ideally

Fabulous working environment, early finish on a Friday and bonuses

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