Customer Services job in Hazel Grove

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Job Ref: 5995

Job Type: PERM

Location: Hazel Grove

Salary: £13000 - £16000

Our client is looking to expand their customer services team to ensure highest levels of service to their online customers

Main purpose of role:

  • To ensure the best quality customer service is offered to customers across a number of different customer contact channels/platforms

Job specification:

  • Handling both calls and emails.
  • Handling Live Chat and Multi Media Social sites.
  • Performing within set target boundaries.
  • Use of local CRM to update order information accurately.
  • Liaising with Finance/Technical support team to resolve queries.
  • Managing Customer expectations to provide an excellent customer experience.
  • Providing general admin support to supervisors and manager.

Key skills and experience required:

  • Planning and organisation.
  • Effective time management.
  • Pro-active management of own workload.
  • Microsoft Office skills.
  • High levels of concentration and attention to detail.
  • Good communication skills – verbal and written.

Shift pattern

You will be required to work from 9.00am to 5.00pm Monday to Saturday, with a 30 minute lunch (unpaid) with a day off in the week. Followed by 11.00am to 7.00pm Monday to Friday (alternate weeks on a rota basis). 37.5 hours per week. This means you will work 1 in 2 Saturdays

Salary

Age 25+ starting salary is £15,000 rising to £16,000 after completion of 3 month probationary period.

Age 21-24 starting salary is £14,094 rising to £14,500 after completion of 3 month probationary period.

Age under 21 starting salary is £13,116 rising to £13,500 after completion of 3 month probationary period.

ADDITIONAL INFORMATION

BENEFITS

Pension, Parking, Commission/Bonus

KEY SKILLS

Verbal and written communication skills. Microsoft Office skills. Prior customer service/call centre experience desirable

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