Customer Services Executive job in Northwich


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Job Ref: 7245

Job Type: PERM

Location: Northwich

Salary: £21,500

Date Posted: 14-01-2022

Category: Customer Services

Alexander Hancock

Customer Services, onboarding new customers, technical support, Hybrid role, flexible working hours, salary £21,500

Our Client is looking to recruit a Customer Services to join their expanding team. You will be responsible for onboarding new customers and offering technical support. Focusing on first call resolution you will use your job knowledge and customer service skills to deal with all enquiries and resolve any technical issues where necessary, ensuring that customer downtime is at a minimum and customer satisfaction with the service you provide is at a maximum.

Primary responsibilities for the position of Customer Services Executive:

  • Prioritise and process customer issues and requests submitted by telephone, email, or any other relevant service channel (i.e. Social Media)
  • Investigate and resolve customer issues and resolve issues quickly and patiently, including assistance of customers who may have received faulty systems or received an unfavourable service previously.
  • Maintain thorough and accurate customer service records through the CRM (Customer Relationship Management) tool.
  • Keep confidential records and financial information private and secure
  • The ability to adopt and take onboard new initiatives that come into the Customer Service team on a regular basis, especially around changes in new technology or the onboarding of new clients
  • When required the Customer Service Executive will engage in proactive outbound calling. I.e. when a change in customer behaviour or as welcome calls for new joiners to the network
  • The promotion of positive Trust Pilot reviews and the cross selling of Card Acceptance and to help deliver the KPIs
  • Assist the Credit and Sales with first time resolution of the calls
  • Achieve both the Customer Service Individual and department objectives / KPIs
  • Commit to allocated scheduled time and deliver targeted performance when logged in.
  • Exceeding customer expectations

Skills & Qualifications for the position of Customer Service Executive:

  • High level of verbal and written communication skills
  • PC Literacy with knowledge of MS Office Applications
  • Proven track record in customer services
  • Excellent verbal and written communication skills
  • Customer Service – contact centre experience preferable
  • Experience working on a technical helpdesk would be advantageous
  • Background in a ‘Customer First ‘environment

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