Bi Lingual Marketing Support and Customer Service Executive job in Altrincham

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Job Ref: 6362

Job Type: PERM

Location: Altrincham

Salary: £18,000

Date Posted: 10th May, 2018

Category: Administration Office Support, Customer Services

This role would be ideal for a Marketing Graduate or equivalent, or an A level student looking for their first position within a marketing/customer service function. The role will offer excellent long term opportunities within the marketing arena as your experience increases. This is fantastic opportunity to be involved in a fast growing online business.

The ideal candidate must be willing, have a first class work ethic , be happy to get involved in all areas of the business, learn new skills and want to be a part of a team

Looking for Italian, French, German or Spanish Language skills

ROLE AND RESPONSIBILITIES

  • Handle customer phone calls, taking orders and answering product enquiries
  • Handling Email order queries which come through via website
  • Live chat website queries
  • Handling Amazon orders
  • Managing customer feedback and reviews
  • Organise product returns process
  • Customer order management through to delivery
  • Booking in any deliveries and quality control inspection
  • Assist in writing product technical documentation
  • Proof reading of product information
  • Picking and packing orders
  • Become more involved in marketing function; improving the website/Amazon etc
  • A confident communicator with polite telephone manners and the skill to resolve customer complaints in a timely fashion
  • Excellent written ability with clear and correct grammar
  • Accurately place, exchange or refund orders
  • Be proactive and make suggestions for improving the internal customer service process
  • Picking, packing and sending parcels, liaising with courier companies to arrange collection and drop off of orders.
  • Resolve customer issues / complaints on multiple platforms, including via the website, through social media and the chatbot software
  • Provide appropriate responses with regard to customer enquiries
  • Take payments via the phone and input directly into the website

Experience and Qualifications Required:

  • Ideally, have experience in a similar online customer service role and have used CRM systems
  • GCSE English is essential
  • A levels/Degree preferred
  • Excellent standard of written and spoken English
  • Passion for & proven record of providing outstanding customer service
  • Excellent interpersonal communication skills
  • Telephony experience
  • Outgoing and positive attitude
  • A team player with a strong desire to progress in an exciting online business

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