Customer Service Order Processor job in Radcliffe

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Job Ref: 6957

Job Type: PERM

Location: Radcliffe

Salary: £Competitive

Date Posted: 15-02-2021

Category: Customer Services, Sales Support

Alexander Hancock

Our client is looking to recruit a Customer Service Order Processor with experience in a fast paced environment and who is able to offer exceptional service to both B2B and B2C customers as they sell both online and via retailers

Key to this position is experience of taking calls regarding delivery and stock issues, resolving problems and is used to working with a large product base.

Excel is essential to update customer information

THIS IS NOT A CALL CENTRE ENVIRONMENT

Role and Responsibilities for the position of Customer Service Order Processor:

  • Taking and processing orders from initial enquiry through to delivery
  • Managing and updating the in-house systems
  • Managing key account customers
  • Taking calls, handling queries
  • Liaising with warehouse re stock availability, delivery dates etc
  • Processing credit notes
  • Invoicing customers
  • Offering exceptional customer service
  • General office duties including covering on Reception

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