Customer Service Manager job in Manchester


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Job Ref: 7112

Job Type: PERM

Location: Manchester

Salary: £25,000 - £30,000

Date Posted: 03-09-2021

Category: Customer Services, Logistics/ Supply Chain

Alexander Hancock

Our client is looking for a Customer Service Manager who has worked in the FMCG sector and has excellent experience is Sales Order Management in a role where they have supported Sales Account Managers, and been the point of contact for Key Customers, as well as internal stakeholders such as transport, warehouse and logistics to offer a seamless delivery service on all orders

Role and Responsibilities for the position of Customer Service Manager

  • Process sales orders
  • Advise sales account managers of out of stocks
  • Liaise with customers on replacement lines when necessary
  • Send customer order acknowledgements/invoices
  • Liaise with warehouse on order picking
  • Organise deliveries to UK and overseas customers
  • Book in deliveries with transport company & customer
  • Track deliveries and raise Invoices
  • Place Purchase Orders and check for stock availability with suppliers
  • Investigate any over / short deliveries or damages reported by the customer
  • Pass purchase invoices received from the warehouse or transport company for payment – dispute any that have been overcharged

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