Customer Service Executive job in Northwich

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Job Ref: 6070

Job Type: PERM

Location: Northwich

Salary: £17,500 - £23,000

Date Posted: 15th June, 2017

Category: Call Centre, Customer Services, IT/ Technology/ Digital

This role is an INBOUND Customer Service Executive role which encompasses both customer service query resolution and technical help desk support, training is offered on this part of the role

Role and Responsibilities:

  • You will be responsible for assisting retailers once they have machines set up in their sites with general and technical enquiries
  • Focusing on first call resolution you will use your job knowledge and customer service skills to deal with all enquiries and resolve any technical issues where necessary, ensuring that customer downtime is at a minimum and customer satisfaction with the service you provide is at a maximum.
  • Inbound call handling
  • Fault diagnostics and resolution
  • Outbound calls to arrange installation

Contact Centre experience is essential working to key performance indicators to achieve quality measures

Working towards exceeding customer expectations

Skills & Qualifications:

  • High level of verbal and written communication skills
  • PC Literacy with knowledge of MS Office Applications
  • Proven track record in customer services
  • Fluent in verbal and written English
  • Previous Experience in Customer Service – contact centre experience preferable
  • Experience working on a technical helpdesk would be advantageous

Hours:

Offices open between 8am and 7pm Monday to Friday, 9-5 Saturday and 9am-1pm on a Sunday (40 hour week)

Rotas given a month in advance and only working 2 out of 4 weekends

Lovely offices and friendly team

Initially involves 2 weeks technical training on products and then ongoing training

Taking 60 calls per day mostly inbound

Benefits include extra incentives which can be an additional 10% on the salary plus prizes and over-time for Bank Holidays at Double Time

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