Customer Service Executive job in Stockport
Job Ref: 7019
Job Type: PERM
Date Posted: 28-04-2021
Category: Administration Office Support, Customer Services
Our client is a busy and friendly organisation who are seeking a positive and enthusiastic candidate to join their team, you will have excellent written and verbal communication skills and enjoy a dynamic environment
General Duties & Responsibilities:
•Role is within Sales Administration team
•Answering the phone within 3 rings – 1st call
•Handling all incoming office enquiries that are not for the sales team.
•Taking orders over the phone and passing to sales administrator
•Checking of orders input manually
•Chasing couriers for any late or misrouted consignments etc
•Complaints handling and follow up – written up on Activities
•Rep support – samples and quotations processing. Update Activities with full details of the enquiry etc. This is for all reps even if they are at home / office.
•Product knowledge to offer advice to customers.
•Weekly email to customers updating the status and due date of out of stocks.
•Daily thank you for your order email – ensuring customer satisfaction – daily job for orders sent 14 days previously.
•Authorising returns by sending returns number and paperwork
•Keeping reps copied in all correspondence to customers.
•Updating activities with all enquiries, complaints, quotes, samples etc.
•New Account set up – including Activity entry on how the customer found us.