Customer Service Executive job in Bramhall

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Job Ref: 6736

Job Type: PERM

Location: Bramhall

Salary: £19,000 - £21,000

Date Posted: 05-12-2019

Category: Customer Services

Alexander Hancock

Our client is an award winning online retailer are looking for experienced dedicated, ambitious and friendly Customer Service Executives to join their expanding team at an extremely exciting time for the business.

Hours are as follows, either on a rota basis or set shifts as preferred

9:00am-5:30pm

10:30am-7:00pm

2:00pm-10:00pm

The ideal Customer Service Executive will be responsible for dealing with the following:

  • Responding to UK and international customer queries and complaints via email, phone, and social media channels in a timely and accurate manner
  • Maintain customer records by updating account information and recording details of any customer issues/inquiries
  • Learning as much as possible about the company’s range of products to ensure you can offer great advice to the customers pre and post-purchase
  • Liaising with other departments to resolve queries and obtain information for customers
  • Processing UK and international customer returns and exchanges
  • Online live text chat with on-site visitors helping them with product advice
  • Managing logistics and deliveries.
  • Working with different payment systems

The successful candidate for the position of Customer Service Executive will have:

  • Experienced working inbound customer services
  • Additional languages advantageous
  • Excellent IT skills and a good understanding of the internet and online purchasing
  • Outgoing, friendly attitude and tactful
  • Able to work under pressure in a fast-paced environment

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