Customer Service Analyst job in Altrincham
BACK
Job Ref: 7365
Job Type: PERM
Location: Altrincham
Salary: £18,500
Date Posted: 07-06-2022
Category: Administration Office Support, Customer Services
Our client is seeking a customer service analyst to join their expanding and dynamic team. Salary £18,500 excellent progression opportunities
Job Overview
Provide high quality intervention service to our clients with a key focus to improve behaviour to mitigate further risk. Utilising their bespoke systems, you will monitor and analyse data identifying changes or trends in behaviours
Responsibilities and Duties
- Understand your clients, their culture and expectations
- Proactive communication with your clients ensuring data is accurate
- Undertake high quality intervention calls utilizing system data to analyse behavioural trends
- Complete the required Dynamics produced tasks within the given timescales
- Represent the business at client meetings to review and discuss intervention calls
- Discuss report data and interventions outcomes with client and suggest, and support, ways to improve scores
- Escalate potential/actual system issues to the relevant departments in a timely manner
- Escalate potential client issues to the Senior Management Team in a timely manner
- Support clients with additional data requirements
Experience and personal attributes
- You will have experience of people engagement delivering high quality customer service
- You will possess good listening skills with the ability to ask open ended questions
- You will have excellent IT skills with a strong ability to learn and utilize new systems
- You will be able to work to tight deadlines
- Must have a confident telephone manner