Customer Service Agent job in Manchester


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Job Ref: 7054

Job Type: PERM

Location: Manchester

Salary: £22,000

Date Posted: 28-05-2021

Category: Customer Services

Alexander Hancock

Our client is one of the leading cosmetic surgeries in the UK, delivering exceptional service levels, the highest levels of safeguarding and first class care and treatment to their patients as well as striving to provide a positive working environment, ensuring their employees’wellbeing, and their job satisfaction. They want their team to be proud to work for them and take pride in their work.

Role and Responsibilities for the position of Customer Service Agent

  • As the first point of contact for our patients and potential patients an excellent telephone manner is crucial
  • This role is predominantly spent on the telephone handling inbound enquires nationally from future patients interested in cosmetic surgery/medical treatments
  • Working with an established team and reporting to the Customer Service Manager you will be fully trained on their extensive treatment portfolio and locations
  • Ensuring exceptional and clear patient care and customer service focus
  • Answer calls and internet enquires by telephone and email
  • Engage callers and qualify leads
  • Describe the products/treatments benefits and special offers
  • Be able to work and achieve set targets for bookings and conversion rates
  • Enter notes into the Company database, including dates for follow-up calls
  • Account manage your customer base and call proactively
  • Make regular follow up calls/emails to prospects
  • Maintain Company’s database
  • Keep updated on the Company’s range of treatments and products
  • Keep up to date with sector trends including competitor activities
  • Constructively work as part of one team, sharing ideas, knowledge and resources to help build a first class customer service force
  • Contribute positively to your own personal development through participation in coaching, training, and job shadowing

Experience required for the position of Customer Service Agent

  • Experience of working in a high level customer service setting
  • Outstanding customer service skills
  • Excellent telephone manner
  • Demonstrate an interest to learn more about the industry
  • Must have at least two years call centre experience
  • Be professional and good communication skills
  • Organised and efficient with good problem solving abilities

Excellent salary plus £5k bonus

Hours: 37.5 hours between 8:30am-8pm Monday to Friday and 9am-5pm on a rota basis

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