Customer Service Advisor job in Trafford Park

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Job Ref: 7308

Job Type: PERM

Location: Trafford Park

Salary: £19,000 - £20,000

Date Posted: 17-03-2022

Category: Customer Services

Alexander Hancock

Our client is an award winning clothing supplier who are seeking a Customer Service advisor for their busy expanding team. Salary is £19,000 rising to £20,000 after probation with a discretionary bonus and excellent benefits

Background

They are not only looking to continue their substantial growth but to transform an industry. They are a company where your ideas matter, an innovative leader looking to dominate their market. We take great pride in what they do and how they do it.

Main Purpose of Job:

To provide customers with information about products and service, respond to customer queries and resolve any issues to the customer’s satisfaction.

Main Duties and Responsibilities:

  • Answer customer queries via phone
  • Answer emails & live chat customer queries
  • Provide customers with product and service information
  • Dealing with delivery issues and queries
  • Identify and resolve customer issues. Recommend process improvements
  • Follow-up on customer enquiries not immediately resolved
  • Recommend product options based on customer feedback
  • Provide customers quotes
  • Promote additional services
  • Liaising with other departments as and when necessary
  • Where necessary dealing with Customers on a face to face basis

Secondary Duties and Responsibilities:

  • Provide on-the-job training for new employees
  • Performing administrative functions

Person Specification:

  • Experience in a customer service role

Competencies:

  • Excellent customer focus and commitment to ensuring customer satisfaction
  • Attention to detail
  • Excellent communication skills both verbal and written and good telephone manner
  • The ability to work to targets and achieve KPI’s
  • Able to work as part of a team
  • Excellent prioritisation skills and able to juggle competing demands
  • Able to remain calm under pressure
  • Good listening and problem solving skills
  • A desire to contribute to constantly improving service

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