Customer Service Advisor job in Trafford Park

Our client is an award winning clothing supplier who are seeking a Customer Service advisor for their busy expanding team. Salary is £19,000 rising to £20,000 after probation with a discretionary bonus and excellent benefits

Background

They are not only looking to continue their substantial growth but to transform an industry. They are a company where your ideas matter, an innovative leader looking to dominate their market. We take great pride in what they do and how they do it.

Main Purpose of Job:

To provide customers with information about products and service, respond to customer queries and resolve any issues to the customer’s satisfaction.

Main Duties and Responsibilities:

• Answer customer queries via phone
• Answer emails & live chat customer queries
• Provide customers with product and service information
• Dealing with delivery issues and queries
• Identify and resolve customer issues. Recommend process improvements
• Follow-up on customer enquiries not immediately resolved
• Recommend product options based on customer feedback
• Provide customers quotes
• Promote additional services
• Liaising with other departments as and when necessary
• Where necessary dealing with Customers on a face to face basis

Secondary Duties and Responsibilities:

• Provide on-the-job training for new employees
• Performing administrative functions

Person Specification:

• Experience in a customer service role

Competencies:

• Excellent customer focus and commitment to ensuring customer satisfaction
• Attention to detail
• Excellent communication skills both verbal and written and good telephone manner
• The ability to work to targets and achieve KPI’s
• Able to work as part of a team
• Excellent prioritisation skills and able to juggle competing demands
• Able to remain calm under pressure
• Good listening and problem solving skills
• A desire to contribute to constantly improving service