Customer Implementation Project Manager job in Stretford

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Job Ref: 6353

Job Type: PERM

Location: Stretford

Salary: £45,000

Date Posted: 3rd May, 2018

Category: Customer Services, Management

Job Description

Our Client is looking to recruit an experienced Project Manager with a background in MPS/Third Party Procurement Partnerships to take overall responsibility for project planning, leading and delivering of customer projects.

You will be part of the initial design solution team, taking part in the bid process, presenting to clients, together with leading the project, training customers, pre and post implementation management as well as managing client relationships over the course of the project.

You will have at least 2 years experience in a similar industry as a Project Manager, ideally with Prince 2 Practitioner Qualification, and proven ability to manage multiple complex projects.

Role and Responsibilities:

  • To coordinate the solution implementation across all internal function and the client to ensure delivery to time and agreed scope.
  • Responsible for the transferring of information in relation to contractual and service levels to the relevant departmental heads of the business to ensure a smooth go live and clear understanding of service delivery expectations.
  • Effectively engage and develop strong working relationships with all project stakeholders involved and affected by the project.
  • Ensure that the agreed project methodology is met, using documentation, tools, and providing timely and accurate progress updates, targeted at the appropriate audience and / or governing body
  • Establish and maintain risk and issue registers, assessing likelihood and impact, providing mitigating actions as part of the fortnightly flash report. Manage conflict and ensure affective upward management of risks and issue into the business to ensure successful delivery of the project
  • Manage third party relationships where appropriate ensuring that dependencies are identified and managed and deliverables are achieved as defined in the project plan and without incurring any additional costs or delays to the project.
  • Own and manage where specific project requires, the overall implementation on customer sites managing the client’s expectations, the installation crew, providing training and support to the client on new devices and software, and ensuring that the installation runs smoothly and the client is fully trained to company standards.
  • Ensure both company and the customer are ready to receive and accept changes, ensuring change management activities are undertaken prior to implementation
  • Conduct post implementation reviews on completed projects, ensuring resulting recommendations are collated and available for use in subsequent projects
  • Align the customer to the expected implementation plan and agree and set expectations ensuring that this is in line with operational best practices where possible
  • Close relations with operations to ensure all areas have a cohesive approach to the project delivery going forward.
  • Champion operational process improvement effecting future project success
  • Responsible for the clear communication to stakeholders on project status and programme reporting.
  • Responsible for the post implementation and embedding activities for the smooth transitioning from project to full implementation and ensure business processes and reports are aligned to support the new project
  • Where necessary lead internal change projects which will be identified as part of the annual business improvement plan.

Essential Skills / Qualifications & Requirements:

  • Have at least 2 years Project Management experience within the MPS industry, ideally within a similar company
  • Holds a valid Prince 2 Practitioner Qualification or equivalent (in date)
  • Has a minimum of 5 year’s project management experience within a project manager role
  • Has experience and can demonstrate the ability of managing multiple, complex projects simultaneously.
  • Can demonstrate the ability and experience of having managed into the detail
  • Can demonstrate clear evidence of the existence of base-lined project plans, project initiation documents, milestone progress reporting in line with agreed methodology.
  • Knowledge of project management methodologies and proven record of successfully implementing multiple projects simultaneously
  • Can demonstrate the ability and experience of having managed into the detail
  • Can demonstrate clear evidence of the existence of base-lined project plans, project initiation documents, milestone progress reporting in line with agreed methodology.
  • Knowledge of project management methodologies and proven record of successfully implementing multi projects simultaneously.
  • High level written and oral communication and influencing skills.
  • Experience in business transformation and transition
  • Microsoft Excel to intermediate or advanced level
  • Microsoft Projects experience
  • Experience within a high pressure environment is essential
  • A full valid UK Driving license is essential as extensive travel is a key element in this role

Excellent salary dependant on experience plus Car

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