Customer Care Coordinator job in Manchester

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Job Ref: 6817

Job Type: PERM

Location: Manchester

Salary: £24,000

Date Posted: 12-03-2020

Category: Customer Services, Languages, Logistics/ Supply Chain

Alexander Hancock

Our Client is looking for a Customer Care Coordinator with experience of working in the Chemical Industry and with shipping experience to be responsible for key account customers; managing all aspects of the sales process from receipt of enquiry to shipment & invoicing

Role and Responsibilities for the position of Customer Care Coordinator:

  • Liaison with agents & warehouses worldwide to arrange and coordinate dispatches / paperwork follow-up
  • Dealing with international shipments including producing necessary paperwork & Certificates of Analysis
  • Managing stock levels and identifying and resolving discrepancies
  • Complaint resolution & non-conformance logging, experience of ISO audits an advantage
  • Identifying areas for continuous improvement & developing processes if necessary, under management guidance
  • Processing bank documents and experience of handling Letters of Credit
  • General office support as directed by management

Skills required for the role of Customer Care Coordinator:

  • Proven experience within a customer support function included excellent telephone skills and experience of face to face customer interactions
  • Experience of handling key accounts in the chemical / manufacturing industry
  • Experience of supplier liaison / purchasing desirable (training can be provided)
  • Export experience – an understanding of Inco terms and export procedures / documentation such as ATR, Certificates of Origin, Safety Data sheets etc. Familiar with Croners export guide or similar
  • Strong administration and organization skills, attention to detail
  • Proactive and must be able to multi-task
  • Microsoft Office & Excel to a good standard. Powerpoint an advantage
  • Language skills an advantage, in particular Spanish, German, French but not essential

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