Customer Care Advisor job in Trafford Park


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Job Ref: 6726

Job Type: PERM

Location: Trafford Park

Salary: £19,000 - £20,000

Date Posted: 29-11-2019

Category: Customer Services

Alexander Hancock

Our client is looking for an experience Customer Care Advisor to join our their online order processing team based in smart relaxed office environment in Trafford Park.

The main responsibility in this position of Customer Care Advisor is to ensure that their Customer Service levels are kept to a high standard at all times

Main duties and responsibilities for the position of Customer Care Advisor:

  • Answering customer calls
  • Taking and processing orders
  • Explaining, after training, the products available, specifications, benefits etc
  • Resolving issues
  • Tracking orders
  • Replying to customer queries about products and status of customer orders

Attributes and Skills required for the role:

  • A people personwith a confident, friendly telephone manner and have good communication skills
  • Be self motivated, enthusiastic with a positive attitude and have the ability to be flexible.
  • Excellent written skills
  • Customer Service experience
  • A hardworking & committed attitude
  • Professional & Friendly telephone manner
  • Ability to build rapport and communicate in a helpful way
  • Enjoy a creative and hardworking office environment
  • Keyboard/Computing skills
  • Ability to research well and quickly
  • Ability to work as part of a team
  • Enthusiasm and Passion

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