Customer Account Executive job in Trafford Park

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Job Ref: 7240

Job Type: PERM

Location: Trafford Park

Salary: £28,000

Date Posted: 11-01-2022

Category: Administration Office Support, Customer Services

Alexander Hancock

Customer Account Executive to take responsibility for Key Accounts, support internal stakeholders and external customers, order management, quotations, logistics and contract management. Salary £28,000

Our client is looking to recruit a Customer Account Executive to support the management of key, corporate and public sector customers. Your role will be to assist the field based Account Managers and the internal Customer Support Manager to ensure the business maximises the opportunities within their contracts and crucially ensure highest levels of service to customer contracts

In this role you will be the day to day contact for customers, and therefore it is crucial that the successful candidate has experience in a similar position, with excellent IT skills and ability to resolve issues

Key Responsibilities for the position of Customer Account Executive:

Order Management

  • Management, creation, follow up and closing of quotations
  • Continued promotion of all services and products where appropriate
  • Liaise with the Account team (manager/director) to maximize sales opportunities and customer profitability
  • Effective and regular use of CRM systems (Salesforce)

Relationship Management

  • Act as the office based contact for key customer stakeholders ensuring queries, issues and complaints are managed within the business and working alongside the Customer Support Manager to maximize a positive relationship within the customer
  • Assist Customer Support Manager & Account Director on problem resolution
  • Attending internal customer reviews with key stakeholders when required
  • Attend customer calls when required to support Account Director/Corporate/Public Sector Account Managers and Customer Support Managers
  • Working on new project deployments with SCC Project Managers /CSM’s to ensure successful implementation – attending project planning deployment / review operations manuals and processes

Contract Management

  • Ensure all aspects of the contract including asset management, management of the master equipment and lease register are up to date.
  • Ensure revenue including billing and recharges are maximised such as chargeable items (consumables and out of hours work etc.)
  • Support customers on the businesses Portal to ensure smoother service levels
  • Update of Customer Database
  • Management Information reporting
  • Management of corporate sales support inbox and customer specific inboxes

Skills and Behaviours required for the position of Customer Account Executive

  • Good understanding of customer needs and strong technical expertise to become a trusted advisor across the wide technology portfolio.
  • Proven experience of a strong delivery ethic, together with experience of handling pressurised situations and negotiations
  • Proven track record in a sales-driven and customer led organization, ideally from technology or complex related products and services
  • Solid written, verbal, and presentation skills
  • Creative with strong problem-solving skills and an ability to succeed in a fast-paced environment

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