Customer Account Executive – Part Time job in Trafford Park

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Job Ref: 7092

Job Type: PART

Location: Trafford Park

Salary: £25,000 - £28,000 Pro Rata

Date Posted: 16-07-2021

Category: Administration Office Support, Customer Services, Part Time

Alexander Hancock

We are seeking a part time Customer Account Executive 2.5 – 3 days Mon, Tues Weds to join a busy and successful team

 

Our client is an IT Solution provider and is looking for a Customer Account Executive to be based in their office in Trafford Park. They are looking for an experienced and dedicated Account Executive to join their team.

 

You will have responsibility for supporting the management of key, corporate and public sector customers and supporting field roles and Customer Support Managers selling and maximising performance.

 

Acting in a supporting role you will be the day to day contact for customers. You will possess , honed customer service skills and a passion for technology, new systems, and innovative business solutions in a variety of settings.

 

Key Responsibilities

 

The role is to help drive improvements in customer profitability, loyalty and satisfaction, whilst working with the Key Account Director/Corporate/Public Sector Account Managers and Customer Support Managers to drive additional business opportunities to increase ongoing revenue / margins

Working on the profitable renewal of the portfolio is a critical success factor

Management, creation, follow up and closing of ongoing run rate quotations. Invoicing of deals and management of the order bank is a critical success factor

Continued promotion of all services and products where appropriate,

Liaise with the Account team (manager/director) to maximize sales opportunities and customer profitability

Effective and regular use of CRM systems (Salesforce)

Act as the office based contact for key customer stakeholders ensuring queries, issues and complaints are managed within the business and working alongside the Customer Support Manager to maximise a positive relationship within the customer

Assist Customer Support Manager & Account Director on problem resolution

Attending internal customer reviews with key stakeholders when required

Attend customer calls when required to support Account Director/Corporate/Public Sector Account Managers and Customer Support Managers

Working on new project deployments with Project Managers /CSM’s to ensure successful implementation – attending project planning deployment / review operations manuals and processes

Ensure all aspects of the contract including asset management, management of the master equipment and lease register are up to date. Ensuring all devices have a relevant contract assigned to them

Ensure revenue including billing and recharges are maximised such as chargeable items (consumables and out of hours work etc.)

Proactively monitor customers fleet for problem devices, recording activity for reporting purposes, understand potential causes of problems and taking necessary action to resolve

Management of corporate sales support inbox and customer specific inboxes

Work and take direction from Head of Account Support / CSM / Account manager/director to implement account plans and actions to maximise customer profitability, contract performance including SLA’s

Produce Customer MI and analysis for the Field based team

Skills and Behaviours

 

Good understanding of the IT sector customer needs and strong technical expertise to become a trusted advisor across the wide technology portfolio

Proven experience of a strong delivery ethic, together with experience of handling pressurised situations and negotiations

Proven track record in a customer led organisation, selling technology or complex related products and services

Solid written, verbal, and presentation skills

Creative with strong problem-solving skills and an ability to succeed in a fast-paced environment

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