Customer Account Co-ordinator job in Trafford Park


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Job Ref: 7378

Job Type: PERM

Location: Trafford Park

Salary: £Competitive

Date Posted: 21-06-2022

Category: Administration Office Support, Customer Services, Logistics/ Supply Chain

Alexander Hancock

Our client is a leading International organisation who are seeking a Customer Account Co-ordinator to join their well established and expanding team. Competitive salary and excellent benefits

Reports to:

UK Customer Support Manager Business Division:

Role Purpose

Management of daily activities, ensuring total customer satisfaction.

Provide a first-class service & administrative support to sales team & offices.

Daily Duties:

Working with members of the Account Management team providing administrative support

Being a key point of contact for customers, for other departments and other external stakeholders managing a wide variety of queries

  • Looking after the busy Inbox and responding to emails
  • Process new customer orders and coordinating deliveries working to internal procedures
  • Creating new customer quotations
  • Maintaining and updating customer records on the CRM system
  • Being proactive and supporting within all other areas as required

Experience, Role Requirements & Technical Knowledge: Any further key factors which have a bearing on a candidate’s ability to perform.

  • Experience of working within a similar office or administration role, working with customers
  • Great customer service skills and experience working within a sales related environment
  • You will be conscientious and methodical in your approach to each task
  • Strong numerical skills and excellent attention to detail, when working with specific figures
  • Strong IT skills, with knowledge of MS Office
  • A proactive, organised, and very positive approach is essential – this is a great team!
  • Good communicator
  • Confident in customer facing situations.
  • Excellent interpersonal skills
  • Excellent telephone skills

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