Customer Account Co-ordinator job in Trafford Park

Our client is a leading International organisation who are seeking a Customer Account Co-ordinator to join their well established and expanding team. Competitive salary and excellent benefits

Reports to:

UK Customer Support Manager Business Division:

Role Purpose

Management of daily activities, ensuring total customer satisfaction.

Provide a first-class service & administrative support to sales team & offices.

Daily Duties:

Working with members of the Account Management team providing administrative support

Being a key point of contact for customers, for other departments and other external stakeholders managing a wide variety of queries

• Looking after the busy Inbox and responding to emails
• Process new customer orders and coordinating deliveries working to internal procedures
• Creating new customer quotations
• Maintaining and updating customer records on the CRM system
• Being proactive and supporting within all other areas as required

Experience, Role Requirements & Technical Knowledge: Any further key factors which have a bearing on a candidate’s ability to perform.

• Experience of working within a similar office or administration role, working with customers
• Great customer service skills and experience working within a sales related environment
• You will be conscientious and methodical in your approach to each task
• Strong numerical skills and excellent attention to detail, when working with specific figures
• Strong IT skills, with knowledge of MS Office
• A proactive, organised, and very positive approach is essential – this is a great team!
• Good communicator
• Confident in customer facing situations.
• Excellent interpersonal skills
• Excellent telephone skills