Contract Renewals Sales Support Administrator job in Stretford

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Job Ref: 6311

Job Type: PERM

Location: Stretford

Salary: £23,000 - £26,000

Date Posted: 16th March, 2018

Category: Administrative, Sales

Job Description

Our client is a leading third party supplier to corporate companies and this is an exciting opportunity to join a well-established Customer Relationship Management Team in a full time, permanent office based position and would suit an enthusiastic, driven, organised and reliable individual. Working with the existing Customer Relationship Management Team, this is a sales support role, managing contract renewals and providing excellent customer service.

Key Responsibilities:

  • Preparation and completion of sales quotes , and manage through to completion.
  • Compile proposals and bids for large contracts
  • Support the Customer Relationship Support team and Sales team with a comprehensive support service.
  • Management of the sales support specific inbox traffic.
  • Management of sales process flows for strategic customers and bespoke processes.
  • Liaise closely with internal departments to resolve customer queries – SOP, credit control, customer service and finance.
  • Research, maintain and develop CRM prospects database using Salesforce.
  • Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
  • Monitor and report on activities and provide relevant management information.
  • Develop new ideas and create offers to assist in securing new prospects.
  • Execution of sales functions and participating in the development, implementation and improvement of systems and procedures.
  • Manage other CRM local improvement projects.
  • Assist the sales team to create and maintain accurate customer records in Salesforce.com (CRM database).
  • Maintain a daily work schedule to ensure customer expectations are met.
  • Ensure all sales support tasks are completed accurately and to specified deadlines.
  • On boarding of new customers with involvement in project/mobilisation.
  • Develop relationships with third parties.
  • Pipeline reporting from Salesforce.
  • Preparation of sales figures relating to Professional service revenue.
  • Respond to and follow up sales enquiries.
  • Maintain relationships with clients by providing support, information, and guidance through regular planned contact.
  • Prepare reports: collecting, analyzing, and summarizing information.
  • Maintain quality service by establishing and enforcing organisation standards.
  • Contribute to the team effort by accomplishing related results as needed.

Person specification

  • Previous experience as a Sales Coordinator, Internal Sales Executive or Internal Account Manager essential. Experience of leasing, contract renewals etc would be preferred
  • Self-motivated with the ability to work without supervision and in a team.
  • Familiarity of a sales office processes and procedures.
  • Strong communication skills, both written and oral.
  • Excellent administration skills
  • Competent is using IT systems and packages. In particular Microsoft Office.
  • Customer focused attitude.
  • Pro-active.
  • Ability to work under pressure.
  • Practical experience of working in a busy office environment.

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