Client Services Account Manager job in Altrincham

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Job Ref: 7255

Job Type: PERM

Location: Altrincham

Salary: £27,300 per annum exceptional benefits package, training budget, bonus

Date Posted: 13-05-2022

Category: Administration Office Support, Customer Services

Alexander Hancock

Client Services Account Manager, Hybrid/WFH role if required exceptional influencing and relationship building expertise, experience working in a regulated market ideal, strong educational background, B2B experience, Salary £27300 plus £4k bonuses and world class benefits package including Training Budget, Healthcare, Christmas and Summer Party, opportunity to work overseas

Our client is looking to recruit a Client Services Account Manager to support their clients who have invested in Research and Development in the businesses and assisting them in receiving the Tax Benefits from that investment.

Essential skills and experience for this position include the ability to develop relationships with C Suite Directors and Business owners to explain the process, create analytical reports for HRMC submissions and manage the client relationship from initial enquiry through to successful claim

Successful candidates for this role included people who have worked in a regulated financial industry previously, people who have worked in B2B and those who have worked in roles where they are influencing end users such as recruitment.

Exceptional career development, and happy for the successful candidate to work from Home, once trained, or on a Hybrid basis whatever suits the individual

Ideal person for this position will have a genuine interest in people and business. To be successful, you will need to reflect the client’s passion and enthusiasm and have strong verbal and written proficiency to engage with senior stakeholders including business owners/directors/decision makers to offer the highest level of customer service

Role, Responsibilities and Skills required for the position of Client Services Account Manager:

  • Scheduling and completing telephone based investigations, determining whether clients have or have not carried out qualifying Research and Development activities, full training given in this area
  • Obtaining pertinent records, reports & financial information from clients in order to progress claims along with any additional information required for the submission of the report, whilst maintaining accurate records on their internal CMS
  • You will have excellent time management skills in order to plan and organise tasks effectively, taking a structured and methodical approach to achieving outcomes with strong attention to detail
  • Outstanding negotiation skills with the ability to explain processes, resolve issues and address any complaints/disappointments when claims are rejected by HMRC
  • Strong computer and IT skills to include data processing, typing and internet research abilities with good knowledge of Microsoft Word, Excel and Outlook

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