Case Manager job in Altrincham

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Job Ref: 6612

Job Type: PERM

Location: Altrincham

Salary: £19,000 - £21,000 + Bonus

Date Posted: 25-04-2019

Category: Accounting/ Finance, Administration Office Support, Customer Services

Alexander Hancock

Our Client is a market leader in its industry, respected and operating in a growth industry and due to expansion is looking to recruit a Case Manager

This role would suit someone who has a high standard of education, A levels or equivalent at least, with some experience from the legal/finance/insurance/financial services industry or a desire to work in such an environment and would be looking for a role that offers exceptional progression with a business that values its employees

Role and Responsibilities for the position of Case Manager:

  • Liaising with corporate customers and their agents via telephone and email to provide updates to ensure the successful progression of their claim.
  • Chasing legal and financial information from clients and third parties via telephone and email to progress claims , along with any additional information required for the submission of the report.
  • Cross referencing information received with that which has been requested by the Business Analysts and liaising with a variety of internal and external stakeholders to ensure accuracy.
  • Thoroughly documenting activity on the customer management system (CMS) to ensure accurate record keeping.
  • Develop and maintain knowledge of products and services.
  • Answering and forwarding incoming calls.

Requirements and experience for the position of Case Manager:

  • At least three years’ case handling experience in a similar role to ensure you can hit the ground running and make an immediate positive impact on the team
  • High level of customer service skills to effectively engage with a diverse range of companies.
  • Attention to detail and robust organisational skills – including time management.
  • Strong verbal and written communication proficiency.
  • Exceptional interpersonal skills.
  • Team working skills are essential along with a demonstrated ability to work collaboratively. with others from a wide range of backgrounds.
  • Relevant telephone and administrative experience.
  • Strong computer skills – data processing, typing, and internet research abilities.

This company offer an excellent salary plus bonuses and an exceptional benefits package together with a fantastic work environment

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