Case Manager job in Altrincham

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Job Ref: 6451

Job Type: CONTRACT

Location: Altrincham

Salary: £19,000 - £21,000

Date Posted: 08-08-2018

Category: Customer Services, Temporary Roles

Alexnander Hancock

Job Description

Our client is a successfully growing company who complete claims on behalf of clients across the UK. They are a market leader in highly specialised fields and also possess an exceptional reputation in the industry.

They are looking to recruit a case manager on a 12-month contract to provide maternity cover in one of their teams

An experienced case manager is required to handle a wide range of administrative functions to facilitate the submission of reports to clients. The role is critical to the smooth running of the business and involves not only successfully and efficiently handling confidential information, but also the ability to engage with senior external stakeholders.

Role and Responsibilities:

  • Contacting clients, agents, and internal staff members to provide updates to ensure the successful progress of a claim
  • Chasing legal and financial information from clients and third parties to progress claims, along with any additional information required for the submission of the report
  • Cross referencing information received with that which has been requested by the Analysts and liaising with a variety of internal and external stakeholders to ensure accuracy
  • Thoroughly documenting activity on the customer management system (CMS) to ensure accurate record keeping

The successful candidate must have:

  • High level of customer service skills to effectively engage with a diverse range of companies
  • Attention to detail and robust organisational skills – including time management
  • Strong verbal and written communication proficiency
  • Exceptional interpersonal skills
  • Team working skills are essential along with a demonstrated ability to work collaboratively with others from a wide range of backgrounds
  • Relevant telephone and administrative experience
  • Strong computer skills – data processing, typing, and internet research abilities

This is an excellent opportunity to work in a vibrant environment with genuine career prospects that only occur in a successful growing business

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