Our client is a global leader in automation software solutions with over a 1000 installations worldwide in a variety of industries including chemical, medical, pharmaceutical, food, water, forensics, petrochemical, clinical, hospitals and commercial etc

Due to their exceptional growth, they are looking to recruit highly motivated Product Support Specialist to join their European Services Team

Essential Qualifications:

• Degree or HND in STEM subject or MCP

Languages required:

• English essential
• French essential

If you also have Italian or German that would be highly advantageous but not essential

Responsibilities for the position of Product Support Specialist

• Evaluating complex customer problems, identifying root causes and deriving solutions
• Documenting product defects and developing test scenarios for the development team
• Responding to customer queries in a timely and accurate manner
• Managing incidents from start to finish and being aware of Service level agreements

Skills required for the position of Product Support Specialist

• Degree or HND in STEM subject or MCP
• LIMS ideally
• Databases -SQLServer, Postgres, Oracle
• Windows 10, Windows server OS
• SQL
• Networking
• Web services, APIs
• Laboratory/Scientific experience
• Cloud -AWS , Azure
• Dev Ops
• Java script
• Able to work individually and as a team
• Good communication and people skills
• Problem solving and logical thinking
• Customer focussed
• Basic programming skills
• Good IT knowledge (software, OS, web)

Salary and Benefits

Highly competitive starting salary depending on skills and experience. Your salary will increase during your time at the company with annual reviews.

Salary is based on level of experience as will consider an exceptional recent STEM related graduate who is fluent in French and English

You will also receive a range of benefits, including:
• Flexible working
• Opportunities to travel internationally