Bilingual Customer Service Coordinator job in Trafford Park

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Job Ref: 6702

Job Type: PERM

Location: Trafford Park

Salary: £22,000

Date Posted: 08-10-2019

Category: Customer Services, Languages, Logistics/ Supply Chain

Alexander Hancock

We have a fantastic opportunity for a candidate who is fluent in both English and French to join a specialist freight forwarding company.  This position is to be based within a small team and the successful candidate will have excellent previous customer service skills.

 

Duties will include

 

Liaising with customers: updating customers on collection and deliveries dates, taking orders, answering queries from existing customers and potential new customers

Quoting customers & following up on quotes, including negotiating rates in order to convert into bookings and sales

Liaising with network of hauliers, sourcing trailer capacity from them, negotiating rates with them and organising transport operations by road as per customers’ requirements

Monitoring collections and deliveries, ensuring that the order goes smoothly from collection to delivery, solving problems, updating and reporting back to customers delivering a faultless customer service

Booking in collections and deliveries

Admin relating to each transport: making sure costings and info on file / on freight software is accurate before file is passed to invoicing department

 

This is a varied role, however the main focus is on customer services and providing an excellent service at all times whilst developing long lasting relationships with customers and hauliers

 

The successful candidate will have:

Fluency in both English and French a must – both spoken and written

1 year experience minimum in the European road transport / freight industry (export and / or import) preferred but not essential

1 year minimum previous customer service experience in a business / office environment essential

Good communication skills, interpersonal skills and negotiation skills

Good organisational skills

Ability to cope with workloads which vary and can be heavy at times, as well as repetitive tasks and deadlines, working productively and accurately in a high pressure environment

Enthusiastic and pro-active individual

Commercially astute and good negotiator

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