Bank Processing Officer job in Northwich


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Job Ref: 7194

Job Type: PERM

Location: Northwich

Salary: £20,000 - £22,000

Date Posted: 01-11-2021

Category: Accounting/ Finance, Administration Office Support, Customer Services

Alexander Hancock

Our client, a Platinum Awarded Bank, is looking to recruit a Bank Processing Officer to join their company where there is a real focus on core values and where you are encouraged to have a sense of individual ownership and given the opportunity to develop your skills and talent.

The ideal candidate will be a recent graduate most likely (Or equivalent) ideally in a finance related course, and also will have worked throughout their studies in a customer service type role.

The ideal person fit is someone who sees themselves as a dynamic team worker who is adaptable and is dedicated to providing great customer service.

You will be, after training, working under your own initiative and across a variety of different business areas and where you will have experience of delivering excellence as part of a multi-functional team whilst maintaining exceptional levels of quality, professionalism and at all times.

Role and Responsibilities for the position of Bank Processing Officer:

  • Take inbound and make outbound telephone calls and deal with enquiries appropriately
  • Check new account opening documentation received from Front Office teams
  • Review large amounts of client onboarding documentation and make informed judgements in line with policy and procedures
  • Process new and maturing Sensible Savings applications by post and online, performing the required Know your Customer (KYC) and Customer Due Diligence (CDD) checks and issuing the appropriate correspondence to customers
  • Ensure that all of the Bank’s Anti-Money Laundering, KYC and CDD requirements are met and all relevant searches are carried out
  • Create new Customer Identification Files (CIFs) and new customer accounts
  • Perform all aspects of ongoing account maintenance including the setup of customer Internet Banking and other account facilities where appropriate
  • Open, sort and distribute mail received throughout the day
  • Send customer documentations including statements and process the monthly account maintenance charges to customer accounts
  • Issue audit responses where requesting by internal or external parties
  • Provide support to the rest of the team, helping to ensure that all areas of work within the team are dealt with accurately and in a timely manner

Person/Experience required for the role of Banking Process Officer

  • Educated to degree level
  • Customer service experience
  • Interest in financial products
  • Keen eye for detail and accurate and timely data inputting and administration
  • The ability to work independently and to strict deadlines
  • Ability to use own initiative and be a proactive thinker
  • Good attention to detail
  • Excellent customer service skills;
  • Good Problem Solving skills
  • Ability to work effectively as part of a team
  • Ability to work and communicate effectively with other areas of the bank such as Compliance, Risk, Settlements and Relationship Management Team.

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